Cape Coral Chrysler Dodge Jeep Ram - Service Center

Called and kept us apprised of what was going on with the work on our vehicle. Very appreciative of the calls and service performed on our car. work on our vehicle. Very appreciative of the calls and service performed on our car. More

Service is great, I cannot complaint with staff honest recommendation. The atmosphere is always pleasant. Provide prompt attention with customers satisfaction. Definitely recommend this location to anyon recommendation. The atmosphere is always pleasant. Provide prompt attention with customers satisfaction. Definitely recommend this location to anyone. More

Brought in my 2010 Chrysler Sebring Limited Convertible, with 11,300 total miles, for a seasonal oil change and to check out an intermittent "ASB" dash light. I was told there would be $150 diagnostic fee with 11,300 total miles, for a seasonal oil change and to check out an intermittent "ASB" dash light. I was told there would be $150 diagnostic fee to check that out. Felt captive by the fee. But, wanted the car fixed. After 2 hours, I was told Chrysler discontinued the needed part and they couldn't locate one online or after market. Only possible fix was to try to find a used part. If they were able to locate one, the cost to replace with a used part would be $1265.36. Even with that dire prognosis, I was still charged the $150+ tax diagnostic fee. I feel that since they weren't able to repair the vehicle, the dealership should have waived the diagnostic fee. More

Had a appointment for 7 am Was checked in with about Had a appointment for 7 am Was checked in with about 1/2 hr Had truck. For most of the day. Everything seems iok. So far Had a appointment for 7 am Was checked in with about 1/2 hr Had truck. For most of the day. Everything seems iok. So far More

Hannah was friendly and professional. She provided excellent customer service, answered my questions, and provided necessary information. She pointed out waiting areas, refreshments, and assured me s excellent customer service, answered my questions, and provided necessary information. She pointed out waiting areas, refreshments, and assured me she would keep me informed. I thought she was an excellent representative for the dealership in total. More

The main issue that I was told they resolved never was. Also, the part I was told they would order for another issue never was. Also, the part I was told they would order for another issue never was. More

Very good service. Merlene scheduled the hitch install and was excellent in making sure she would accommodate my schedule.....Although I was quoted a different price lower than my final number by Christof and was excellent in making sure she would accommodate my schedule.....Although I was quoted a different price lower than my final number by Christoff, I am very pleased with the install More

The final price was $300+ more than the original estimate.I needed new brake pads and rotors and was never previously told brakes were warn the few times I had it in for oil change. I could have avo estimate.I needed new brake pads and rotors and was never previously told brakes were warn the few times I had it in for oil change. I could have avoided the expense of new rotors and just had the pads replaced. When I picked it up the outside of the car was totally dirty even though they said it would be washed. The pick up date changed but they had plenty of notice so still it should have been washed in time for my pickup. There was a lot of brake dust on the front wheels which wasn't there when I brought the car in so maybe the road test was a fun joy ride in a SRT8. I won't be back, and I have a lot of Mopar friends in Mopar clubs and my wife's 2019 Jeep Grande Cherokee that I'll never recommend going to your dealership. I'll spread the word of my experience. More

I can not get Jeep to fix a ignition problem on a Wrangler that is still under warranty. Car has been in 3 times for same problem. Wrangler that is still under warranty. Car has been in 3 times for same problem. More

Truck was brought in, I said notify me first of anything, and dont release to husband. Never got a call, Truck was released to husband! and dont release to husband. Never got a call, Truck was released to husband! More