Cape Coral Chrysler Dodge Jeep Ram - Service Center

Brought my truck in for abs lights being on, rust forming on the rear axle and rear brakes squealing. My truck has under 13k miles and is a year and a half old. I dropped it off the night before my appointme on the rear axle and rear brakes squealing. My truck has under 13k miles and is a year and a half old. I dropped it off the night before my appointment so it was there and ready at my scheduled appointment time. After not receiving an update 6 hours after my scheduled time I called the dealer to get an update. The service advisor wasn’t available but he did call me back in a timely manner. He informed me that the truck needed an ABS control module and that he had to order it for the next days delivery. I asked about the rust forming on the rear axle and he told me “it’s superficial and to be expected”. Not an answer someone who spent $45k on this truck a year ago wants to hear. I’m no rust expert but I do know that if something is surface rusting it is only a matter of time before it becomes a major rust problem. So now that it’s obvious he doesn’t care about the rust forming on a brand new truck I asked about the rear brakes squealing when stopping since it was new. He was unaware of the issue until this point, even though it was one of the complaints when I made the appointment for it to be serviced. I was told that it would be checked and remedied. Fast forward to the following day I get a call saying my truck is ready for pickup. I get there right before closing as I had to wait on a ride to be able to pickup the truck since the dealer is 30 minutes from my house. Get the keys and paperwork from the front desk, start looking over the paperwork I was given and see the only thing showing up on the paperwork was that the battery was replaced. So I start it up and drive out of the dealership stop at the light and sure enough brakes squealing at me. Get home pop the hood and sure enough they changed the battery which is now the second time the battery has been replaced since it left me stranded 2 months after buying the truck. I’ve owned nothing but Ram pickups since I was 16 years old but after selling a 15 year old truck that never gave me a single issue and didn’t have a spec of rust on it at 260k miles I’m questioning my brand loyalty. I can’t say I will stand behind a brand that sells trucks at a premium but isn’t concerned about a brand new one rusting 3 months after leaving the dealer. This service department had the truck for 2 days and all they managed to do was replace the battery and couldn’t be bothered to even look at the brakes squealing loud enough to hear when the windows are rolled up and the radio is on. The local parts store can replace my battery in 10 minutes without an appointment but certified technicians at a dealer can’t manage the task in 2 days. I’ll be bringing my truck to another dealer for repairs from now on and won’t be looking at the Ram’s next year when I add to my work fleet. More

I will rate. I will not write. I will not write. I will not write. I will not write. I will not write. Hope fuller someone will get the message about writing reviews. not write. I will not write. I will not write. Hope fuller someone will get the message about writing reviews. More

Warranty and recall work completed in a timely manner without any issues. Although I had to wait 12 months for Chrysler to get parts to dealer, in the end it was worth the wait. without any issues. Although I had to wait 12 months for Chrysler to get parts to dealer, in the end it was worth the wait. More

Friendly staff and quick service They explained everything to me in language I could understand. I will recommend you to all my friends and family. Thank you everything to me in language I could understand. I will recommend you to all my friends and family. Thank you More

When I arrived the customer service provided was friendly. Checking fluids, mileage, etc. Left my car for oil change are recall fix. Never saw the representative to discuss what had been done. W friendly. Checking fluids, mileage, etc. Left my car for oil change are recall fix. Never saw the representative to discuss what had been done. Went to get my keys and it was the most unfriendly experience in a long time. Did not even acknowledge me. Will drive to Fort Myers moving forward. It is a shorter drive but wanted to give Cape Coral businesses my business. More

Service is always great. Fast and reliable. No complaints from me. I feel I am well taken care of when I visit for any service. from me. I feel I am well taken care of when I visit for any service. More

Cynthia was very professional and polite. She helped me out with everything I needed to take care of. Very thankful for the help she did for me!! Awesome employee out with everything I needed to take care of. Very thankful for the help she did for me!! Awesome employee More

I was very happy with Chris. He was friendly and courteous and even explained a problem I have with my radio that I was unaware of. courteous and even explained a problem I have with my radio that I was unaware of. More

Everyone is always nice to me!!! My entire interior is lined with Weathertek, and they always compliment how I take care of it lol. Good service lined with Weathertek, and they always compliment how I take care of it lol. Good service More

It was easy to schedule an appointment. The staff was very professional and the service was excellent. The environment was very clean and the people were very pleasant. very professional and the service was excellent. The environment was very clean and the people were very pleasant. More