Cape Coral Chrysler Dodge Jeep Ram - Service Center

Leonel was great and really helpful. Knowledgeable of what I needed and how to make it happen. Will definitively come back for my next service. what I needed and how to make it happen. Will definitively come back for my next service. More

Well, i went in to get my trucked looked at as i had some assive wear on the outside and ive never had any issues on wuth my tires. I called the service advisor up he says make an appt and we will get it in assive wear on the outside and ive never had any issues on wuth my tires. I called the service advisor up he says make an appt and we will get it in and check and if its not aligned properly we will fix it, i said cool let do it. So here comes the appointment and i go in first thing i am told theres a 3 month warranty on the alignment and this was done 4 months ago. So at this point im getting mad cause i took time out of my work day to solve this issue when i shouldve been told this over the phone, so he told me they cant look at. I asked him after the 30min he spent away from the desk as im here waiting, where is my alignment sheet, advisor says i gave you the copy cause we didnt scan it, coming from a dealership there must be a paper trail of everything , and than and the service advisor was telling me if i start accusing than he cant help me that hes here to help cause i told him if there is no proof how do i know it actually got done so another amount of time goes by and they come back with one from the slginment rack computer, and than i see red on the specs and said that it must all be green and the manager comes and tells me there ia no adjustments on the camber , , when there is and i verified this and the manager had nothing to say and walked away acting like he qas going to a customer. So they took my truck to the alignment rack and said they never touched it and it was all green and in specs i told them the paper says otherwise. So this place need to get the act together cause this is frustrating when a 4k job gets done and they say the warrenty is millage than tells me only months. I liked this dealership had great experiences here till this day. I wish they could train the service advisors to stick to there word cause a man without word is a nobody where i come from, its all about your word and repect. More

They were quick to evaluate the problem with the battery. They tried to get it charged but it wasn't holding and being it was still under warranty they replaced it, They tried to get it charged but it wasn't holding and being it was still under warranty they replaced it, More

A simple oil change and tire rotation this time. Took about an hour and a half, but I was comfortable in the lounge. Its a great environment--visually relaxing and smells so good! about an hour and a half, but I was comfortable in the lounge. Its a great environment--visually relaxing and smells so good! More

I had to bring in our 2018 hellcat due to the radio not working. Sonja had my car diagnosed while I waited, she updated me frequently on the status of the vehicle while her tech was working on it. After h working. Sonja had my car diagnosed while I waited, she updated me frequently on the status of the vehicle while her tech was working on it. After he finished diagnosing the car she had my parts ordered before I left. When my parts arrived Sonja let me know and we were able to setup an appointment right away to get the car back in the shop. Working with Sonja has been so easy, she's the best service advisor I've ever dealt with for my vehicles. She was very friendly when she greeted me on the service drive, she was very informative of my cars issues and what it would take to correct them. I also needed a belly pan replaced that was damaged when we were parking the car. Sonja had the part ordered for me right away and installed for me while it was there for the warranty work I originally brought it in for. I came all of the way from Naples to cape coral dodge to have this hellcat looked at and I couldn't have been more happy with my decision. We have a lot of dodge and jeep vehicles and I'll definitely be taking my vehicles to Sonja everytime from now on! More

Took care of my radio quickly and efficiently. Good service. The radio was delaminating and need replaced and it done well. Thank you for the great service. service. The radio was delaminating and need replaced and it done well. Thank you for the great service. More

It was good, they forgot to check tires, came in with 27psi and they marked as 35psi, and forgot car wash. Hopefully they didn’t forget to change oil and rotate the tires too even though they said they d 27psi and they marked as 35psi, and forgot car wash. Hopefully they didn’t forget to change oil and rotate the tires too even though they said they did More

This is the only dealership that works on my vehicles, great people, great service, from Jay Ganzi the managing partner to Ray, the service director, to Ms. Patty at the parts counter great people, great service, from Jay Ganzi the managing partner to Ray, the service director, to Ms. Patty at the parts counter More

Wanted synthetic oil change, got part number 68523001aa - based on internet description of MBO program this is the lowest grade oil you offer (rated good). Asked how long it was good for was told 5000 miles, based on internet description of MBO program this is the lowest grade oil you offer (rated good). Asked how long it was good for was told 5000 miles, but widow sticker applied stated 3000 mi. Don't know if I'd use oil change offering from Cape Coral again. More

I purchased a 2017 Jeep Renegade from another store in Fort Myers. I needed them to check the windshield wiper fluid pump since it wasn't working properly. They treated me very kind and respectfully. I sh Fort Myers. I needed them to check the windshield wiper fluid pump since it wasn't working properly. They treated me very kind and respectfully. I should have stopped into their store before I purchased from another location. More