Cape Coral Chrysler Dodge Jeep Ram - Service Center

Customer Service I think overall the dealership’s service department personnel is friendly and responsive. My problem is that I had brought my Jeep in a nearly a week I think overall the dealership’s service department personnel is friendly and responsive. My problem is that I had brought my Jeep in a nearly a week before because the battery wasn’t holding a charge and waited just over 3 hours only for them to tell me that there was nothing wrong with battery or alternator. I had mentioned that I was all alone because my husband was out of town and I had already had to ask the neighbors to borrow their car and also had to request them to come and jump the Jeep just after I left the dealership I was without a car after that for 3 more days because I didn’t trust that the Jeep would start without being on charger all night. Longer ..story ...shortened when my husband returned we brought it back only to find out that it was indeed the battery and they replaced it. Its unfortunate that this was not caught the first time but once we took it back things happened very quickly and again the staff was very kind. I would definitely go back again because I think overall they mean well. More

Outstanding service Always get greeted at the door if not outside and get everything checked out to see just what needs to be done and always keeps me posted by phone on Always get greeted at the door if not outside and get everything checked out to see just what needs to be done and always keeps me posted by phone on day to day issues. More

Great dealership they make the customers #1. Everytime I come in for service Javier took really good care of me. He would always make sure the customers were comfortable while they wait on their vehicle come in for service Javier took really good care of me. He would always make sure the customers were comfortable while they wait on their vehicle More

Friendly service rep. Clean waiting area. Car serviced in a reasonable amount of time. Coupon offered for oil change. Payment process was easy and convenient in a reasonable amount of time. Coupon offered for oil change. Payment process was easy and convenient More

Friendly Javier was very nice and professional. Car wash a big plus. Atmosphere very friendly and relaxed. Only minus was COVID cleaning, seating was not b Javier was very nice and professional. Car wash a big plus. Atmosphere very friendly and relaxed. Only minus was COVID cleaning, seating was not being disinfected all the time I was there and office didn’t distinguish which pens were disinfected and used only one container. I put the pen back in the same container without thinking. Service staff had masks on but not office workers. More

Quick and addressed the concerns with results. Enjoyed that the car wash was included - ft Myers does not offer that. Will be back for future service needs that the car wash was included - ft Myers does not offer that. Will be back for future service needs More

Service provided was excellent and Alexander Cordova was great in getting me the information that I needed as well setting up quick and reliable service. great in getting me the information that I needed as well setting up quick and reliable service. More

Impressive dealership. Charlie was polite, efficient and helpful. I was impressed that they gave me a ride hoe=me rather than have me sit and wait for the work to be done. Charlie was polite, efficient and helpful. I was impressed that they gave me a ride hoe=me rather than have me sit and wait for the work to be done. More

Had to take the Jeep back so they could finish the job as it wasn't completed the first time. Did not work correctly as soon as I got in the Jeep after the first time. it wasn't completed the first time. Did not work correctly as soon as I got in the Jeep after the first time. More