Cape Coral Chrysler Dodge Jeep Ram - Service Center

Got our oil changed there. 5 days later the Jeep was making all sorts of noise. We had no oil in the vehicle and had to be towed in. The service department said there was a 5 days later the Jeep was making all sorts of noise. We had no oil in the vehicle and had to be towed in. The service department said there was a piece of the old oil filter still left when they screwed on the new filter and so we did not have a good seal and the oil leaked out. We’re still waiting for our tow reimbursement that Ron said we would get. I’m hoping that no permanent damage was done to our 2024 Jeep Grand Cherokee. Maybe you guys need some more reliable oil change techs. More

Went for the Jeep recall. Waited over 3 hours; received no completed work order. Tried to call for 3 weeks; nobody would return my call. Waited over 3 hours; received no completed work order. Tried to call for 3 weeks; nobody would return my call. More

Schedule an oil change and tire rotation for 9:15 AM. Did not get my vehicle back until 12 15–3 freaking hours later! No communication from the service rep until I asked him what was going on after two h Did not get my vehicle back until 12 15–3 freaking hours later! No communication from the service rep until I asked him what was going on after two hours. He said it would be right out. I guess “right out” means an hour later. I’ll never go back. More

Horrible general manager Josh Clinton. We are the people who make your dealership. Without us you’re nothing We are the people who make your dealership. Without us you’re nothing More

Wait time in the service center is too long , so unacceptable, even with an appointment. unacceptable, even with an appointment. More

Service department was up front and accurate with predicted wait time, so I knew what to expect predicted wait time, so I knew what to expect More

My wife took the Jeep in for me she said the young man that helped her was very pleasant to deal with that helped her was very pleasant to deal with More

It was a great experience! Everyone was very professional. It differently recommend them to my friends. Everyone was very professional. It differently recommend them to my friends. More

My service advisor’s name was Ibrahim He was on top of things with my vehicle. He kept in communication with me at all times kept me informed. He was very polite, super attentive, Had a very good person things with my vehicle. He kept in communication with me at all times kept me informed. He was very polite, super attentive, Had a very good personality and a sense of humor that most employees would company’s would want More

Lisa was an excellent service contact. I appreciate the Lyft ride home as a nice perk. The DealRater is a piece of junk. This is my third and final attempt to give a positive review. I appreciate the Lyft ride home as a nice perk. The DealRater is a piece of junk. This is my third and final attempt to give a positive review. More