Ron Torres

Cris was very professional helped us through this call back like to thank him. I’ve given him the best rating possible thanks Mike and Sandy. back like to thank him. I’ve given him the best rating possible thanks Mike and Sandy. More

by Sbanks2597 Verified Customer Verified Customer

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Too expensive, too expensive too much paper work for just changing the oil, too expensive just changing the oil, too expensive More

by postrander52 Verified Customer Verified Customer

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Been trying to fix my LoJack for a year now, can't get them to figure it out. when I bought my 2 trucks they sold me tire and wheel protection knowing it's for a business, and when I go to place a claim I them to figure it out. when I bought my 2 trucks they sold me tire and wheel protection knowing it's for a business, and when I go to place a claim I get denied. tried canceling the contract, for which I have been paying for over a year plus interest, and I get no call backs from the finance department to get it done. They're quick to sell and get you out the door, when it's time to make it right they disappear More

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Siempre de excelencia el servicio,muy professionales ,siempre recomendados,eficaz,a tiempo la recogida y agradecido ,siempre recomendados,eficaz,a tiempo la recogida y agradecido More

by Roberto.berenguer88 Verified Customer Verified Customer

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The customer service manager was not customer centric at all . I had to e-mail Ronald 6 times requesting my service records to be sent to me via e-mail / electronically. I asked him in person twice as well all . I had to e-mail Ronald 6 times requesting my service records to be sent to me via e-mail / electronically. I asked him in person twice as well More

by williamhackett80 Verified Customer Verified Customer

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I went in multiple times to get a vehicle repaired. I was improperly diagnosed charged over $3000. In the end, nothing was done for my vehicle even after multiple trips when I went originally I asked t I was improperly diagnosed charged over $3000. In the end, nothing was done for my vehicle even after multiple trips when I went originally I asked them to look at the head gasket. They told me not to worry about it. It wasn’t that my car got worse and then I was told that I needed a new engine that would cost me $13,000. Ultimately this was single-handedly the worst experience with a dealership. Lisa did the best that she could but she was the last service advisor that I was passed on to. I dealt with the manager Ron prior to that it was Chris and then some young lady and none of them were able to help me. More

by nelvangonzalez Verified Customer Verified Customer

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13 times for a van that's still not fixed and they can't find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manag find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manager drove van and it do it to him also More

by JERzeygirl869 Verified Customer Verified Customer

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Brought my car in for overheating, it was the radiator in early Sept and since I have a warranty they also had other repairs to do. The original repairs taking a month or more to complete. Then about a in early Sept and since I have a warranty they also had other repairs to do. The original repairs taking a month or more to complete. Then about a week later, same issues started again. Another 2-3 weeks later, it still is not corrected. It is now December and the car will have to go in again because the coolant is now leaking somewhere in the engine. More

by SBinSWFL Verified Customer Verified Customer

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I made an appointment over a week before my arrival date. I set it up for first thing Monday morning on December 1 at 7:30 AM. I dropped the car off and got a rental on Sunday afternoon around 2pm or so. I c I set it up for first thing Monday morning on December 1 at 7:30 AM. I dropped the car off and got a rental on Sunday afternoon around 2pm or so. I called the dealership on Monday morning around 9:30 because I wanted to get some extra things looked at but was only able to speak to an answering system,I left a message, but did not receive a call back,I called back about 1230 because I still hadn’t heard anything and was still unable to speak to anyone, I assumedmy car had not gotten looked at yet sofinally around 1 o’clock 115 I went to the dealership and found my vehicle, right where I parked it on Sunday afternoon. Ilooked for the service manager. He was not there. Finally, a service supervisor helped me ended up finding my key sitting on someone else’s desk. He found me in the system found the appointment everything like I stated before immediately went and got the car and pulled it in, and I assumed I would hear something by the end of the day that was at 1:30 but again, no one looked at my car and I receive no calls ect ect. So now the next day Tuesday , I make multiple calls to the service department. I called the service manager. I text the service manager. I called the general manager and two dates still have not received one call from anyone.I go to the dealership at 12:30. The same guy that helped me yesterday I spoke to again and explained to him. I still haven’t received my estimate. I don’t know what’s going on. I’ve called multiple times. No one calls me back nothing, he found my estimate which no one sent me. No one bothered to call me nothing so he stated that it would not be ready until the next business day did offer to give me a rental reimbursement for two days, but I could never speak to anyone on the phone except for a receptionist, not one service person ever picks up the phone in that department. I don’t know if it was just for those two days or if that’s how it is all the time. I also left a text message and a voicemail message for the service manager to call me. He never did. I also left a voicemail with the general manager to call me and she never did. Needless to say I will not be going back to that dealership it was a frustrating two days that shouldn’t have been that way. I truly think I should’ve been compensated way more than the two day rental of $88 have that ever happened I might would not have such a bad taste in my mouth about that dealership and about the management system there they truly let down their service level Best regards Jay wilson More

by Jay wilson Verified Customer Verified Customer

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WORST EXPERIENCE EVER! , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NE , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NEVER HAPPENED. TALKED WITH ASHLEY, TOLD ME JOSH WOULD CALL BACK. NEVER HAPPENED. MANY CALLS MADE WITH NO RESPONSE. 10/15/25 WENT TO DEALERSHIP TO FIND CAR, NO HISTORY OF CAR, M. CASTORI CHECKED COMPUTER. TOLD HIM I WAS GOING TO CALL POLICE TO REPORT STOLEN CAR. FREDDY JUST HAPPENED TO HEAR ME TALKING ABOUT LOST CAR. HE JUST HAPPENED TO FIND KEYS ON DESK WITH KEY TAG WITH MY PHONE # ON IT. NO ONE BOTHERED TO CHECK FOR CAR, CALL ME FOR INFO. FINALLY PICKED UP CAR 10/16/26. FREDDY DID GET CAR READY FOR PICK UP, WAS VERY NICE ABOUT MY ISSUES. I COULD GO ON. I CALLED RON TORRES, AFTER RECEIVING E-MAIL HOW I RATED SERVICE. CALLED TWICE, NO RETURN CALL. THIS ALL FOR DEAD BATTERY! VERY POORLY MANAGED DEALERSHIP. MTA2018Compass More

by MARLA48079 Verified Customer Verified Customer

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