I had a very unpleasant experience at Cape Girardeau
Honda. Very friendly service people, although they didn't repair all the problems that I had with my 2007 Honda Odyssey, at least they were nice. T
Honda. Very friendly service people, although they didn't repair all the problems that I had with my 2007 Honda Odyssey, at least they were nice. The General Sales Manager, Mike Skelton, however, was a complete jerk. Very unfriendly, unaccommodating, and I felt arrogant.
1) An incident happened last December, 2008, in which I spoke directly with Mike Skelton on the phone and he casually remarked that his employees must have made a mistake when forgetting to schedule me for a day when I was supposed to bring my minivan in for repairs. Luckily, I called the morning of my appointment just to make sure. He said that he didn't have a rental car for me and that he wouldn't get one from a local rental company either. He did not make any apologies for himself or his employee's mistake or the inconvenience of having to make a separate trip down to Cape during my Christmas holiday. My Honda Odyssey was "certified" and should have been in immaculate condition. It was not and there were some serious problems with it. When I finally got my minivan in and provided my list of problems, it took 2 weeks to complete and I when I received my vehicle back, I was still left with 3 lingering problems. I do give Cape Honda credit that the service men were very kind and friendly.
2) Cape Honda's Free Gas Scam. What an incredible waste of my time doing this! I called to express concern when I felt that it was a scam and Cape Honda appeared to already know about it. The promotion that they had going was for a free $225 gas card through any of the major gas companies if a person were to purchase $100 gas/month and send in the receipts by the 26th of each month. Mike Skelton's solution to an upset customer: Have her drive an hour away to get free gas (or snacks or gas station food) from Rhodes 101 - A gas station found only in Missouri. Three oil changes available at a Honda dealer an hour away and a $225 off my next car purchase. Considering that I just bought a car, I probably won't be needing this for awhile. It is something, though.
Mike Skelton was very unhelpful, unapologetic, and appeared to care less if I was his customer or if I ever returned. In this time of poor economic times, I would have expected a little more from Cape Honda. I will not return to Cape Girardeau Honda!