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Capistrano Mazda
San Juan Capistrano, CA
1,322 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids.
Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California.
If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place!
Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,322 reviews
January 25, 2015
Saved My Day My car broke down on a Saturday, had to get it towed to the nearest Mazda Dealership. They were closed and couldn't look until Monday but Freddy came My car broke down on a Saturday, had to get it towed to the nearest Mazda Dealership. They were closed and couldn't look until Monday but Freddy came up to my car as we were waiting to get picked up and said hold on, let me try something. He brought my car into the back, came back a few minutes later and said that he could have my car up and running in 15 minutes. He kept to his word! I was expecting to have my car days later, but instead got it fixed and running within 30 minutes of arriving and free of charge- on a Saturday! Very friendly place, willing to help you in any way possible. More
by Taylor
Employees Worked With
Freddy
August 18, 2010
I have been a regular customer for about two years, since I bought my Mazda speed3. I have had good experiences when dealing with Jayson The owner who works also in service department. I had a previous run i I bought my Mazda speed3. I have had good experiences when dealing with Jayson The owner who works also in service department. I had a previous run in with a female service manager who does not work there anymore. Now I have had a problem with the service manager Freddie, He was to call me back for an estimate for an engine mount replacement. I came in at 8:30 a.m. he said he would call me back later. I needed to pick up a part in the afternoon so I stopped in to ask him about my estimate as it was now 2:30pm and I did not hear from him. He said again I will have to get back to you. I looked around there are no other customers waiting in service area to be helped. He got rude with me and then I told him I think 6 hrs. was a long time for a simple estimate, I asked him if i needed to make an appointment to get an answer. I told him I wanted to talk to a manager he said go a head. I walked out and said never mind , I will find someone else to work on my car. He has always been kind of flip when ever I went in for an oil change, In the past I have ignored it, but at this point, I have had it with the attitude. I work with the public as I have my own business for the past 20 years, this is not reasonable customer service. More
by Poolmanbluesman
Employees Worked With
Fredie, service manager
