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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
554 Reviews

554 Reviews of Capistrano Mazda - Service Center

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October 21, 2019

100,00 visit 100,00 mile checkup and brakes checked. I scheduled the visit on line but they did not have a copy of the appointment. But, they serviced the car. More

by MFLANAGAN170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cann't remember the other women at the desk but they were equally great.
Oct 22, 2019 -

Capistrano Mazda responded

Thanks for your review of Capo Mazda, we really appreciate the feedback! It's good to know that you found your service visit to be timely and convenient. We apologize if there was any confusion about your appointment, thank you for bringing that to our attention. We hope to see you again soon! Kate

October 10, 2019

Polite, and great service Excellent service. Polite, professional staff. I am not sure who worked on the car but the front staff are great to work with. Have been going to t More

by mollyg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez, Laura Reiter
Oct 10, 2019 -

Capistrano Mazda responded

Thanks for the great review, Molly! We truly appreciate your loyalty to Capistrano Mazda and we're happy to hear that you had such a positive service experience on your last visit. We look forward to seeing you next time! Kate

October 09, 2019

general service excellent service as always - my usual service advisor no longer there BUT was advised by PAIGE who was excellent throughout - very knowledgeable and More

by bought a new car -very happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige =service advisor
Oct 10, 2019 -

Capistrano Mazda responded

We are very happy that Paige could provide outstanding customer service. Thank you for the 5-star review and for being part of the Capo Mazda family! Kate

October 08, 2019

Installation of Roof Racks Quick and easy...also washed my car...nice touch. Racks were included in my transaction, but were out of stock at the time...they were ordered and I w More

by ganvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kira Uda
Oct 09, 2019 -

Capistrano Mazda responded

We are fortunate to have a great service team! Thank you for your business, and thank you for the great review! Kate

October 08, 2019

Excellent Customer Service The service adviser, Alex, always showed understanding and great care in our service visits. We are grateful for her excellent customer service and fo More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 09, 2019 -

Capistrano Mazda responded

Thank you for sharing your feedback so that others will know what it's like to have their vehicle serviced at Capistrano Mazda ! We are glad to hear that Alex provided helpful service. If any future issues should arise, we will be here to assist. Kate

October 07, 2019

Fast and Friendly Maybe not the best price for an oil change ..But fast and painless. Car washed and ready to go as promised..Staff was very friendly More

by dgleck32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kira Uda
Oct 08, 2019 -

Capistrano Mazda responded

Thank you for sharing your experience with us! We truly appreciate your feedback and will share it with our team.. We hope to continue to earn your business in the future. Kate

October 05, 2019

Greay dealership As good of an experience as you can have. Makes the process super easy. I will continue to come here to have my car serviced. More

by ERIC.PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2019 -

Capistrano Mazda responded

Hello Eric! Thank you for the kind words for your service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate

September 20, 2019

Good service as always Always helpful and friendly service people. Loaner provided since it was kept overnight. Car returned in great condition. Always happy for t More

by sally5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Capistrano Mazda responded

Hi Sally: Thank you for sharing your experience with us! We're happy to hear we were able to take great care of you and that you found our service associates helpful and friendly. We truly appreciate your feedback and look forward to serving you in the future.

September 13, 2019

Cyrena is the best Quick, friendly and helpful and thye had my car ready before estimated time. Love the uber option if you do not have loaners! I do wish you had more More

by MELINDA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Capistrano Mazda responded

Hi Melinda, Thank you for the 5-star review! We are so happy to hear Cyrena took such great care of you. Apologies about not having a loaner available for you. Next time when you schedule your appointment ahead of time, please let us know you're interested in a loaner and we will make sure we have one set aside in advance for you.

September 13, 2019

Employee review Marcin is really helpful, super accommodating and extends his way whenever I have questions even if he is off that day. He answers all my queries and More

by bonifacioraejoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review, we appreciate it! We are so glad to hear Marcin and Cyrena were accommodating and that all of your needs were met. Thank you for being a part of the Capo Mazda family!

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