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Capistrano Mazda - Service Center
San Juan Capistrano, CA
547 Reviews
547 Reviews of Capistrano Mazda - Service Center
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June 07, 2019
Excellent customer service! Laura was very friendly, efficient. and honest I thought I had to replace my breaks, they told me I didn't need it. That's what I call honesty.. Laura was very friendly, efficient. and honest I thought I had to replace my breaks, they told me I didn't need it. That's what I call honesty.. More
by LAPATRI2
Verified CustomerEmployees Worked With
Laura Reiter
June 07, 2019
Kudos to the service department! My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my ca My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my car right in and it was done before I finished my cup of coffee. And my car came out sparkling clean! Kudos to the service department. More
by BALIMOMBEV
Employees Worked With
June 07, 2019
Amazing Experience!! The service advisor Alex went above and beyond for all my service needs and very knowledgeable !! Taylor was also great in the service department she The service advisor Alex went above and beyond for all my service needs and very knowledgeable !! Taylor was also great in the service department she knew exactly what I needed and we left very happy! More
by kaylasmom241
Employees Worked With
Taylor, Alex Hernandez
June 06, 2019
Perfect No improvements need to be made. It’s always a great experience every time I have to bring the car in for service. Thank you No improvements need to be made. It’s always a great experience every time I have to bring the car in for service. Thank you More
by BRADRYANGLOVER
Employees Worked With
Alex Hernandez
June 01, 2019
Service on new vehicle My windshield wiper on a new vehicle was defective. I took the care in within 2 weeks and was taken care of immediately with smiles. My windshield wiper on a new vehicle was defective. I took the care in within 2 weeks and was taken care of immediately with smiles. More
by johnandneddy
Employees Worked With
Jerry in sales was great initially. My small problem was taken care of by service team, and I have no names.
May 31, 2019
Good service Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding your car. More
by alevet143
Employees Worked With
Other Employees :
AJ Jamshidi, Jerry Aydemir
May 30, 2019
Came from San Diego. Wish I could give TEN stars!! I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly im I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly impressed me. The drive to San Juan Capistrano was quick, easy, and scenic. I was the only car there at 7:30 when they opened. The dealership is just a block off the freeway, and looks like it’s fairly new. Most of my career was in automotive sales and service, so I look for ‘telltale’ signs about how a store is being run. Capo Mazda was impeccably clean and well-organized, including the service bays and back lot. There is generous space for good work flow; nothing feels hectic. I chatted with many employees, including service advisors, mechanics, a porter, and sales consultants. Everyone was genuinely effusive in his/her praise of the Capo Mazda work environment, mentioning things like the dealership’s high level of integrity, dedication to quality, and relaxed managerial team. The wholesome environment at Capo Mazda was extraordinarily noteworthy. In short, my first experience at Capo Mazda has assured my future business. When they finished my service work 30 minutes ahead of schedule, I jokingly asked if I could stay longer and just hang out. Even if Capo Mazda may not be your closest dealer, you won’t regret driving just a little farther for the exceptional quality of the experience. More
by OPPITECT
Employees Worked With
Other Employees :
Hugo (porter, very personable), also a very nice (new) sales woman from Indiana, and a friendly warranty claims woman. Thanks to all of you! Keep doing such an amazing job., Alex Hernandez
May 29, 2019
The best dealership I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I tr I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I trust them with my life!! Im More
by marlaaranda12345
Employees Worked With
Other Employees :
Kira Uda, Alex Hernandez, Laura Reiter
May 29, 2019
Awesome The service department is very good. Cyrena was friendly and I enjoyed meeting her. Took time with me and I never felt rushed. Would definitely bring The service department is very good. Cyrena was friendly and I enjoyed meeting her. Took time with me and I never felt rushed. Would definitely bring my Mazda back for my next service appointment. I also like the fact that They text me to remind me when I need to bring my car in next. More
by trudyjhn
Employees Worked With
May 28, 2019
Excellent Needed tires, called in for appt for the next morning. Called back to change appt to the same day if possible. Not a problem. Came in, dropped off Needed tires, called in for appt for the next morning. Called back to change appt to the same day if possible. Not a problem. Came in, dropped off my car, rcvd a loaner and was off. Pick-up my car later, as was good to go! More
by J
Employees Worked With
