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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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548 Reviews

548 Reviews of Capistrano Mazda - Service Center

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March 13, 2019

Brake booster issue resolved Mercedes-caliber customer service at Mazda! The service department went above and beyond to get issue fixed and a timely, convenient, affordable and More

by Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave at customer experience center, Fredy Campos
Mar 29, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 12, 2019

Always Satisfied This dealer always aims to please. They listen and provide a client first approach. From the sales process to they really care after you bought the More

by kcecchini7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Diego, Lou and Gary have always taken great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 10, 2019

Perfect The service manager & the support staff were incredible. I took my car in @ 7:30 got a car to drive & they called at 11 everything was ? More

by MFLANAGAN170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredy Campos, Laura Reiter
Mar 29, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Fredy & Laura took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 09, 2019

Seemless Service From the moment I pulled up to get my oil change to the minute my car was ready, went seemlessly, friendly, pleasant! And the coffee was great!😊 More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the gal who assisted me in service. But she was awesome!
Mar 29, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that our took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 09, 2019

Truly outstanding. They care about the customer Alex really cares. She doesn’t want you to wait to long and makes sure your car is taken care of quickly and correctly. I will always go to San Juan M More

by Iram49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 28, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Alex took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 09, 2019

Awesome Service Fast and Complete service. The staff are very friendly and accomodating. The waiting area is spacious and clean, there are lots of complimentary snac More

by ivyptorrijos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Cyrena took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 09, 2019

Fast, no hassle, no upsell! I used to stress about taking my car in for service, until I started going to Capo Mazda. The team is super friendly and helpful, and genuinely want t More

by MELANIE M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredy Campos
Mar 28, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Fredy took great care of you and that you feel comfortable when you drop your vehicle off. We appreciate you recommending us and welcome to the Capo Mazda family!

March 04, 2019

Very helpful. The staff that i have dealt with has always been helpful and courteous and have often gone out of their way to deal with issues. More

by JGARNIER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredy Campos, Kira Uda
Mar 06, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that Fredy and Kira took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 04, 2019

Best Customer Service Everyone went above and beyond. Completely impressed but every interaction and all the kindness. Cyrene was my Service Advisor, she was incredibly hel More

by CHRISTINEMARQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Capistrano Mazda responded

Thank you for the glowing review! We are truly happy to hear that Cryena took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

March 04, 2019

So friendly and made my service visit enjoyable I dropped off my car an hour later than I had scheduled and was taken care of immediately. I only had to wait a little over an hour. More

by emchenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredy Campos
Mar 06, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We're happy to hear that you were in and out quickly and that Fredy took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

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