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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
558 Reviews

558 Reviews of Capistrano Mazda - Service Center

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March 29, 2021

Hello I had great service from Diego.I had 3 visits to Hello I had great service from Diego. I had 3 visits to your dealership . I purchased on a day Diego was off and his partner Marcin assisted. Mar More

by loryremillard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Capistrano Mazda responded

Lory, thank you so much for taking the time to leave us this feedback!. I will share your comments with the service team. We look forward to having you as one of our valued customers for many years to come. Kate

March 25, 2021

Always, always such very good service & fast. Especially from Cyrena. It’s easy to get an appointment and they are quick to greet you. Thank you so much! More

by LHIGGINS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Cyrena and the team were able to help, and we hope to see you again! Kate

March 25, 2021

Cyrena is the best!! I live the care I receive for my Mazda. Was able to get a loaner, which was a turbo... my next car. More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Capistrano Mazda responded

It's great to hear that Cyrena and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

March 25, 2021

Hugo was very helpful, patient, and attentive during my Service for an oil change on my vehicle. Easy in and easy, fast out after service! More

by DAVID.WOLFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Capistrano Mazda responded

David, we appreciate your business and our team looks forward to serving you again soon! Kate

March 25, 2021

Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Diaz, Alex Hernandez
Mar 26, 2021 -

Capistrano Mazda responded

Thank you, Beto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hugo and our team, and we look forward to working with you again. Kate

March 18, 2021

Great service experience here! Cyrena was on top of everything. Very friendly and professional. She also gave me timely updates regarding my service status. Thank you! More

by CAMPKONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience working with Cyrena and our team here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

March 08, 2021

Always a 5-Star experience at Capo Mazda!! The Repair shop is always professional and Cyrena Moreno is the best!! Keep up the good work!! More

by reneoblea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Cyrena to be a positive one here at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

March 04, 2021

This was my first time service visit and it went well, the people were great. I will be bringing my car back again, thank you Alex. More

by tmt1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 04, 2021 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

March 03, 2021

Alex is very attentive and helpful as always. Genuinely kind and friendly almost every time. Thank you for the great service and follow-ups, we appreciate it. More

by mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 03, 2021 -

Capistrano Mazda responded

We are very happy to hear that Alex and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 01, 2021

Just a very pleasant experience! Efficient and easy - done within an hour! Reasonable price. I would recommend Capistrano Mazda to anyone for vehicle service - and sales. More

by deanrschultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Capistrano Mazda responded

Dean, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Kate

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