Capistrano Mazda - Service Center

Service on my car Freddy Campo continues to excell with all phases of providing a smile, fast service and because of my neuropathy, has been extra helpful with helpin Freddy Campo continues to excell with all phases of providing a smile, fast service and because of my neuropathy, has been extra helpful with helping my experience at your facility, Tom Burns More

Poor and sloppy service We bought a 2016 Mazda 3 for our daughter at this dealership. We had a smooth transaction and fabulous service visits until this time. My daughte We bought a 2016 Mazda 3 for our daughter at this dealership. We had a smooth transaction and fabulous service visits until this time. My daughter's tire light came in several times. Each time her tires were checked and were fine. She was told that if it kept happening to come back. My husband and I decided that since she had 35000 miles on the car and frequently works at night we would feel safer replacing all 4 tires. We brought the car in and returned when we were told the car was ready. We were shocked to see 4 muddy, dirty tires on the car. We even asked if they were new. We were disappointed but went the 8 miles to our house in San Clemente. The next morning was daughter was leaving for an appointment but when she went to her car the front right tire was completely flat. Now we really were concerned if these indeed were new tires. I called service. Of course no one was in and I couldn't even get the operator. After several attempts I got someone. I suggested that the car be towed to Capo Mazda. We did not feel safe just having the tire inflated. We requested a new tire. Who knows if that even happened. We will never use your service dept. and will warn others about it. And I only tapped a star even though I believe none are valid so that I can submit this review More

Took great care of my car Alex was very helpful. From the confirmation call before the appointment through pickup, she kept me informed of what was happening, and even set me u Alex was very helpful. From the confirmation call before the appointment through pickup, she kept me informed of what was happening, and even set me up with a loaner car so I wouldn't have to wait for the Uber/Lyft to arrive. More

Great but expensive Fredy is the man, super professional and friendly. It’s just unfortunate that an oil change / tire rotation costs almost 90$. The parts and labor cost Fredy is the man, super professional and friendly. It’s just unfortunate that an oil change / tire rotation costs almost 90$. The parts and labor cost doesn’t add up. In reality this should cost about 65$ for a fair price. They say that they “Throw in a tire rotation for free” but speaking from experience, all it takes is about 5 min to do and should always be free of charge. The real reason to go here is the convenience and courtesy vehicles. More

Exceptional! I am a new CPO car owner at Capistrano Mazda since August 2018. I owned a Mazda previously that was purchased through another dealer, The personalized I am a new CPO car owner at Capistrano Mazda since August 2018. I owned a Mazda previously that was purchased through another dealer, The personalized treatment I receive from Capo Mazda is top-notch! I have been assisted by Cyrena since October for all of my service needs, and her level of service is exceptional! I am greatly thankful for Cyrena's commitment to her customers and her willingness to ensure my satisfaction during each one of my service visits. Diana Evans More

Excellent Service! By far had the best service at Capistrano Mazda! Friendly staff & has the best interests in mind for their customers! Definitely will be coming back a By far had the best service at Capistrano Mazda! Friendly staff & has the best interests in mind for their customers! Definitely will be coming back again for my car! More

Great Service! I have been bringing our Mazda’s here for service ever since they opened up. I always request Fredy Campos because he takes such good care of our cars I have been bringing our Mazda’s here for service ever since they opened up. I always request Fredy Campos because he takes such good care of our cars. He makes sure to keep us informed every step of the way. Plus he is so knowledgeable! More

friendly, helpful staff. I look forward to coming into your dealership because your employees are professional, helpful and easy to talk to. I would like to give a shout out I look forward to coming into your dealership because your employees are professional, helpful and easy to talk to. I would like to give a shout out to Fredy Campos and Cyrena Morena. Top Notch! More

I was given prompt service as usual! All around wonderful experience. I would recommend Capo Mazda to anyone. The service advisors do everything to make my experience a pleasant one. Than All around wonderful experience. I would recommend Capo Mazda to anyone. The service advisors do everything to make my experience a pleasant one. Thank you More

Great Customer Service Brought my car in to the service center. I was greeted as soon as I entered the office by Cyrena. Right from the start she was very friendly, attentiv Brought my car in to the service center. I was greeted as soon as I entered the office by Cyrena. Right from the start she was very friendly, attentive and professional. I told her my problem with the car, and she took action immediately to get the problem resolved as quickly as possible. She gave me updates on the car and answered my questions before I even needed to ask them. I was very impressed with the customer service! More