Capistrano Mazda - Service Center

I could not be happier with the service I receive at Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—ever Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—everything is VERY well-organized. From the moment you pull in, you are greeted, and they show you exactly where to put your car. You’re then escorted to a service rep for check-in who goes over the reason for your visit and they listen carefully to all of your concerns. I find all the reps here to be personable, professional, and thorough. The waiting area is newly remodeled, comfortable, and socially distanced. There’s a strong WIFI connection and a standing “plug-in” bar with a couple of stations, so you can get work done while you wait. The reps maintain communication with you, sharing the results of any diagnostics and the service team’s recommendations for action. On my last visit, they even sent a short video to my phone showing my car in the bay. (Tbh, I wasn’t really sure what to do with that, but I’m sure some drivers would appreciate that...) When the work is done, a rep will go over in detail all service that was performed on the car (and what wasn’t) and show you where it is itemized on the bill. They provide you with a very detailed paper record and suggest a date/mileage reading for your next service visit. The only thing I really can’t speak to is the pricing, because this is my only car and I only have it serviced here, so I don’t have anything to compare it to. You can be confident that you’re getting quality here though. Highly recommend. More

Love Capistrano Mazda! It was easy drop, no waiting, very attentive and friendly! Also the service was great and my car runs perfect! Thank You! attentive and friendly! Also the service was great and my car runs perfect! Thank You! More

Cyrena was great up front with getting me set up and very professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well More

Great and friendly service. Easy of dropping off and having a loaner car was great, especially in today's time. I was able to feel comfortable without needing a uber/lyft having a loaner car was great, especially in today's time. I was able to feel comfortable without needing a uber/lyft More

Fast and friendly service as always. I can't say there is anything you need to change. I would recommend this place to anyone with a Mazda. Thank you! anything you need to change. I would recommend this place to anyone with a Mazda. Thank you! More

My CX5 had an "engine" symbol showing. Brought my car in to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining wh to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining why my light was on. He was very thorough and I understood what was going on. Then I got a phone call from Cyrena and Hector discussing what needed to be done to fix my problem. We agreed and Hector did a wonderful job fixing my engine. When I went to pick up my car, again, Cyrena was was very friendly and a pleasure to work with. This level of service is why I continue to come to this dealer for service and new cars. More

As usual, I was able to easily drop my car off, and get a clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was given an update on what else needed to be done, which I approved of. Eventually, the time came and my car was ready. No areas of complaint. Good job all around. More

Since I first purchased my CX-30 from Rick to Cyrena taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure to deal with! Thank you!! More

I was able to the appointment time I requested. Vehicle was done in a reasonable amount of time. Alex my service representative was friendly and helpful was done in a reasonable amount of time. Alex my service representative was friendly and helpful More

Staff was friendly, helpful, service was prompt with good follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. More