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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
854 Reviews
Call Dealership (949) 276-6886
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 854 reviews

August 01, 2026

Excellent service from everyone and waiting area is clean and comfortable. I can work here while waiting for my car. More

by KJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie, Angel
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Aug 03, 2026 -

Capistrano Valley Toyota responded

Thank you, KJ, for your positive feedback! We're glad to hear you had a great experience with our team and that you found our waiting area conducive to work. It's always our goal to make your visit as comfortable and productive as possible. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 31, 2026

Fernando was very helpful and kind. The whole team did great by us for our last two car purchases. More

by mfsphotography
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
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Aug 03, 2026 -

Capistrano Valley Toyota responded

Thank you so much for your kind words! It’s wonderful to hear that Fernando and the team made your car buying experience so positive. We appreciate your trust in us for your purchases and look forward to assisting you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 31, 2026

Good customer service. My only complaint was the car wasn't washed. Perhaps the next time. More

by pjwebb1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
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Aug 03, 2026 -

Capistrano Valley Toyota responded

Hi PJ, We're happy to see that you received quality service. As an effort to do our part in conserving water, as well as return vehicles to guests in as timely a manner as possible, we do not wash vehicles. If you'd like to discuss this policy or anything else further, please don't hesitate to reach out. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

July 31, 2026

Was very busy day yet they finished my scheduled maintenance and recall within the estimated time. Also informed of a monthly deal on continued maintenance plan that I normally would not consider. More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
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Aug 03, 2026 -

Capistrano Valley Toyota responded

Thank you for your kind words, Jt! We're glad to hear that our team managed to complete your maintenance and recall in a timely manner, even on a busy day. It's great that you found out about our maintenance plan deals as well. We appreciate your thoughtful feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 17, 2026

Service was done well and quickly. Staff was nice. Quick and easy experience. We will be back. More

by pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reece, Gustavo Rich
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Jul 18, 2026 -

Capistrano Valley Toyota responded

Thank you, Pete, for your kind words! We're delighted to hear that your service experience was both quick and pleasant. Our team always aims to make things easy for you. We look forward to welcoming you back soon for your next visit! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 16, 2026

Excellent service by August, especially when tracking down maintenance plan from our Texas home. He was very personable and clear in communications. However, I feel a bit upsold on dealer maintenance se More

by klschlaht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
August Spencer
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Jul 17, 2026 -

Capistrano Valley Toyota responded

We're happy to see that August was extremely accommodating in tracking down your maintenance plan from Texas. We never want any of our guests to feel misled or pressured into purchasing anything they don't want. Should you like to discuss this further, please don't hesitate to contact me at (949) 373-9660 or jreece@capovalleytoyota.com, as your feedback is extremely valuable to us. Regards, Josh Reece Service Director

July 15, 2026

Underwriter friendly, personable and knowledgeable and patient. Location clean and tidy. Upon pickup, they stated each item of work performed. Very important! More

by baumat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Romero
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Jul 16, 2026 -

Capistrano Valley Toyota responded

It’s fantastic to hear you had such a positive experience with our team. We take pride in keeping our location tidy and ensuring transparency throughout the service process. Your kind words about our staff's friendliness and knowledge mean a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 15, 2026

I had an all-around great experience buying my Prius at this dealership. Everyone was honest and professional. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Deneen, Bryan Castares, Jason Thomas, Andre Bautista
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Jul 16, 2026 -

Capistrano Valley Toyota responded

Thank you, Mike, for sharing your positive experience! We're delighted to hear that you found our team honest and professional during your Prius purchase. Your satisfaction means a lot to us, and we appreciate your trust in our dealership. Enjoy your new ride! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 03, 2026

Very easy to deal with. Sales was no pressure, very cooperative, same with the closer. More

by drnospame
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elson Quezada, Jason Thomas
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Jul 07, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your experience! It’s great to hear that you found our sales process easy and pressure-free. We strive to create a cooperative environment for all our customers, and your feedback truly highlights our team's efforts. Enjoy your new vehicle! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 02, 2026

We were 500 miles from home and this place helped us get a unique part on a weekend so we could get back home on time. Zander was the best! More

by shellakraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Report | Print
Jul 07, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your experience! We're so glad to hear that you found the unique part you needed, especially on a weekend. It’s wonderful to know Zander made a positive impact during your visit. Safe travels back home, and we hope to assist you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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