Capital City Honda

I first went to CC Honda for this minor service (oil change and tire rotation) several weeks ago, waited in my car in hot sun for upwards of 1/2 hour without anyone coming to check me in, and finally ma change and tire rotation) several weeks ago, waited in my car in hot sun for upwards of 1/2 hour without anyone coming to check me in, and finally maneuvered my car out of line and went home. Hoping that was a fluke, I made another appointment and went back today. Shortly after my arrival, I was told to stay in my car and that a service person would be with me soon. Thirty-seven minutes later, I got out of my car and accosted a service manager. At this point, things got better. Nick Salazar apologized to me for the long wait, checked my car in, and I settled myself in the comfortable waiting room. When the work was finished, Mr. Salazar was very helpful in explaining to me what services I would need in future, including replacing my too-old tires. I doubt, however, that I will come back to Capital City Honda after twice having to wait so unreasonably long before even seeing a service manager. Is it possible that new management has cut staffing in order to squeeze more profits out of the business? More

The service department team are helpful and friendly. Vehicle was done promptly and was notified when it’s ready. Vehicle was done promptly and was notified when it’s ready. More

Service was quick and price was reasonable. Uber rides are available each way. I will definitely return in the future. Uber rides are available each way. I will definitely return in the future. More

I called to get an appointment for the recall of 2023 CRV’s, and got a morning appointment, and advised I would be waiting for the car. When I got there, I was in a line of cars, and was asked to wait un CRV’s, and got a morning appointment, and advised I would be waiting for the car. When I got there, I was in a line of cars, and was asked to wait until the service manager came to my car and wrote it up. She was very polite and professional. She then invited me to go into their waiting area, where they had coffee, donuts, and comfortable chairs, as well as Wi-Fi which we could use. They called me in less than two hours, and I was on my way. Great experience! More

Never had a problem with the dealership. Todays advisor was not much help. Didn’t explain unless I asked. Todays advisor was not much help. Didn’t explain unless I asked. More

Ken in service was great. Friendly, efficient and kept me in the loop. I would recommend this dealership. Friendly, efficient and kept me in the loop. I would recommend this dealership. More

Extremely helpful. Ordered Uber for me to and from dealership. Did a great job and manage my car within a few hours. Ordered Uber for me to and from dealership. Did a great job and manage my car within a few hours. More

Overbooked and prob the worst customer service. I had to wait almost 30 minutes until someone attended me (and this was with an appointment). When I finally was attended there was no sense of apolo I had to wait almost 30 minutes until someone attended me (and this was with an appointment). When I finally was attended there was no sense of apology for the wait. The person who did my service was detailed and sent a video with the recommendations. Finally, I received the message that my car was ready- unfortunately I still had to wait 20+ minutes for someone to bring my car. Cashier’s customer service was also very poor. Honestly, had never been to a place that made me feel I was an inconvenience. Shout out to the guy whose name I didn’t get but after a 2 hour wait, he came and offered water to all of us who were waiting outside. More

Nick Salazar was a huge help in all the process of helping me with the AC malfunction. It quick and painless. I was afraid it was going to cost me or my car stay at the dealership for a long time. But helping me with the AC malfunction. It quick and painless. I was afraid it was going to cost me or my car stay at the dealership for a long time. But he made it happend with in a day. Thank you Nick! I appreciated the prompt and professional help. More