Capital Ford Lincoln of Rocky Mount

Just bought a new King Ranch F-350. It is sitting in my driveway because I can not legally tag it because of a mistake made by the finance department at Capital Ford dealer. My paperw It is sitting in my driveway because I can not legally tag it because of a mistake made by the finance department at Capital Ford dealer. My paperwork is STILL in limbo. 100K truck sitting in the driveway that I can't tag because of incompetence. They also were too cheap to on provide a printed manual! The truck I traded to them had a printed manual. My salesman promised he would send me one but when the rubber met the road denied that promise. I had to buy one aftermarket for 35.00 because they couldn't be bothered to include on a hundred thousand dollar vehicle! I would not be a repeat customer for those reasons. It is pathetic to not be able to drive my new truck and they won't return phone calls either. Heaven forbid someone actually answer when you are transferred to finance. They are great before they have you locked in. Once the sale is complete, I have no trust in their promises and detest their penny pinching on $100K vehicle. BUYER BEWARE! More

Sales team was very nice and helpful. The deal was better than average. The business office was also great. The service department destroyed my car purchase experience. Slow service. Don’ The deal was better than average. The business office was also great. The service department destroyed my car purchase experience. Slow service. Don’t bother making an appointment. Appointment times mean absolutely nothing to them. Sloppy workmanship. Dirty handprints on the driver door and lift gate. Something sticky on the steering wheel. Grease on the door sill. Body odor smell inside. We had to come home and clean the car. Tried to charge us for work that was to be no charge as part of the sales agreement. According to the car fax, the scheduled maintenance had been done, however the maintenance notice was still coming up as needing to be done. Although our sales person reminded them to reset it, the service person didn’t do it. We are still owed another part. I doubt we’ll ever see it. My advice, if you can get a good deal there take it, just make sure there is nothing needing the attention of the service department. More

Worst experience ever. Took my car there in sept 22 didn't get back until Jan 27 23. Got it back with a check engine light on. Even it didn't have any lights on when I took Took my car there in sept 22 didn't get back until Jan 27 23. Got it back with a check engine light on. Even it didn't have any lights on when I took it to them. They told me they did all they could do but couldn't get the light off. Took it in for new tires, battery and new alternator. Customer service is the worst. Ill never take my car there again. More

Ford C-Max SEL Hybird 2013. November 2020, car would not start, had signs of weak battery [12v], dim lights, slow radio shut-off. Towed to Capital Ford-The Outlet in Rocky Mount November 2020, car would not start, had signs of weak battery [12v], dim lights, slow radio shut-off. Towed to Capital Ford-The Outlet in Rocky Mount, NC. 12V battery was replaced, not unexpected as it was 7yrs old & picked car on the same day. September 18 2021, car died with no signs of ANY 12v operations, no lights, no power windows, no radio shut-off, no power to start button. This was after leaving laundrymat with about 20lbs of laundry in back & starting & driving about 100ft. Was stopped at light when dash warning lights flashed quickly & car shut down, Work "began" on car Sept. 20 & was called that car was ready for pick-up Sept.27. After paying bill that stated 12v battery needed recharging car would not start for them. 4WEEKS later after lots of calls & requested call backs went unreturned they said they had replaced 12v battery again [this is to my understanding but received no receipt for such} February 10 car died again [3months later} with same effects [no 12v power to car, no lights, no power windows, no radio shut-off}. This while driving. various warning lights flashed, no engine oil, engine overheat, push to start, stop car safely & other to quick to read, All of this happened in about 1 mile of driving to a safe spot to stop & a good place for tow truck pick-up. Again this was after leaving the same laundrymat with 20lbs of laundry in back. Only difference was this was about one hour later & one stop & restart. Car has now been at the same dealer for 3WEEKs now & I have no confidence that this service dept, has the knowledge or will to find this repeat problem. I hope that this is a very local problem for Ford & not national or state or this dealership chain wide. One assumes that Ford branded dealers would have people in place properly trained to repair their cars but right now I am having serious doubts despite my faith in Ford car in the past. ] More

Extremely happy Best car buying experience ever from finding perfect vehicle to financing to delivery top notch sales team so if you are in the market for a vehicle i Best car buying experience ever from finding perfect vehicle to financing to delivery top notch sales team so if you are in the market for a vehicle it is well worth the drive a came from Burlington to buy from capital ford rocky mount More

Happy wife My wife the on the site and decided that was what she wanted. I checked it out and was impressed. Now, she's a very happy wife. 😊 My wife the on the site and decided that was what she wanted. I checked it out and was impressed. Now, she's a very happy wife. 😊 More

Very professional, welcoming atmosphere. Top notch crew. I had a great experience dealing with this team. The attitude and willingness to go the extra mile for customer, that's sells and they do it well. I had a great experience dealing with this team. The attitude and willingness to go the extra mile for customer, that's sells and they do it well. More

Service Team Fabulous customer service! Needed to keep my car a little longer than expected, Donny had a loaner ready for me. Zero disruption to my schedule. Fabulous customer service! Needed to keep my car a little longer than expected, Donny had a loaner ready for me. Zero disruption to my schedule. More

2018 Ford Escape Purchased my first and second car from Capital and had a great experience both times. John Griffin went above and beyond to help me get a GREAT deal o Purchased my first and second car from Capital and had a great experience both times. John Griffin went above and beyond to help me get a GREAT deal on my new car. Will definitely purchase from them in the future! More

Great sales experience! As seamless as it can get... Easy, fast and got a great deal! Thanks Capital Ford for a great transaction. Shout out Will, Rod, David...the whole crew As seamless as it can get... Easy, fast and got a great deal! Thanks Capital Ford for a great transaction. Shout out Will, Rod, David...the whole crew was great! I have a lot of other dealerships I can go to but this is the only dealerahip I trust. More