Ford C-Max SEL Hybird 2013.
November 2020, car would not start, had signs of weak battery [12v], dim lights, slow radio shut-off. Towed to Capital Ford-The Outlet in Rocky Mount
November 2020, car would not start, had signs of weak battery [12v], dim lights, slow radio shut-off. Towed to Capital Ford-The Outlet in Rocky Mount, NC. 12V battery was replaced, not unexpected as it was 7yrs old & picked car on the same day. September 18 2021, car died with no signs of ANY 12v operations, no lights, no power windows, no radio shut-off, no power to start button. This was after leaving laundrymat with about 20lbs of laundry in back & starting & driving about 100ft. Was stopped at light when dash warning lights flashed quickly & car shut down, Work "began" on car Sept. 20 & was called that car was ready for pick-up Sept.27. After paying bill that stated 12v battery needed recharging car would not start for them. 4WEEKS later after lots of calls & requested call backs went unreturned they said they had replaced 12v battery again [this is to my understanding but received no receipt for such} February 10 car died again [3months later} with same effects [no 12v power to car, no lights, no power windows, no radio shut-off}. This while driving. various warning lights flashed, no engine oil, engine overheat, push to start, stop car safely & other to quick to read, All of this happened in about 1 mile of driving to a safe spot to stop & a good place for tow truck pick-up. Again this was after leaving the same laundrymat with 20lbs of laundry in back. Only difference was this was about one hour later & one stop & restart. Car has now been at the same dealer for 3WEEKs now & I have no confidence that this service dept, has the knowledge or will to find this repeat problem. I hope that this is a very local problem for Ford & not national or state or this dealership chain wide. One assumes that Ford branded dealers would have people in place properly trained to repair their cars but right now I am having serious doubts despite my faith in Ford car in the past.