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Capital Ford Lincoln of Rocky Mount

Rocky Mount, NC

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19 Reviews

2012 Stone Rose Dr

Rocky Mount, NC

27804

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19 Reviews of Capital Ford Lincoln of Rocky Mount

June 29, 2024

My vehicle is at Capital Ford Lincoln of Rocky Mount and has been there for 3 weeks to have the water pump and turbo lines replaced. This is a warranty repair. The first week was due to the warranty compa More

by Incredibly disappointed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan
January 16, 2024

Just bought a new King Ranch F-350. It is sitting in my driveway because I can not legally tag it because of a mistake made by the finance department at Capital Ford dealer. My paperw More

by Disappointed with Ford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AJ
May 22, 2023

Sales team was very nice and helpful. The deal was better than average. The business office was also great. The service department destroyed my car purchase experience. Slow service. Don’ More

by Bankslook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names. One of them was the Service Manager.
February 07, 2023

Worst experience ever. Took my car there in sept 22 didn't get back until Jan 27 23. Got it back with a check engine light on. Even it didn't have any lights on when I took More

by Natisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick W and Shane Richardson
February 25, 2022

Ford C-Max SEL Hybird 2013. November 2020, car would not start, had signs of weak battery [12v], dim lights, slow radio shut-off. Towed to Capital Ford-The Outlet in Rocky Mount More

by rap5365
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sept 20 Ann, Patrick Feb 10 Patrick & Others
April 07, 2019

Extremely happy Best car buying experience ever from finding perfect vehicle to financing to delivery top notch sales team so if you are in the market for a vehicle i More

by 19mustangsleeper003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Awesome team
April 05, 2019

Happy wife My wife the on the site and decided that was what she wanted. I checked it out and was impressed. Now, she's a very happy wife. 😊 More

by RonD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr James Ransome
February 22, 2019

Very professional, welcoming atmosphere. Top notch crew. I had a great experience dealing with this team. The attitude and willingness to go the extra mile for customer, that's sells and they do it well. More

by Billkill84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod. Sales manager. Finance manager. Ford tech
January 09, 2019

Service Team Fabulous customer service! Needed to keep my car a little longer than expected, Donny had a loaner ready for me. Zero disruption to my schedule. More

by DogMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny
November 30, 2018

2018 Ford Escape Purchased my first and second car from Capital and had a great experience both times. John Griffin went above and beyond to help me get a GREAT deal o More

by Rebekataylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Griffin
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