Capital Ford of Charlotte
Charlotte, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Satisfied Customer Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your vehicle to a dealership can be expensive it was well work worth it!! Thank you, Thank you. More
Best test drive ever This is now Capital Ford. The sales and finance staff and excellent here. They actuallylet me take a overnight so my wife could see it - she was not a This is now Capital Ford. The sales and finance staff and excellent here. They actuallylet me take a overnight so my wife could see it - she was not available to shop with me. This was very impressive! Unfortunately the vehicles that I wanted here were out of my price range and I needed a vehicle in a pinch. I will buy my next car from Capital Ford. More
Vehicle was at dealership for stalling out in the morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was NOT ready. When I finally did get it back, $400 later, the problem reappeared the next morning. I had to go back to the dealership and demand my money be refunded. It was, minus $35 to "diagnose" my speedometer problem (needle was jumping/sticking). They told me it would cost $500 to replace DASH to solve speedometer problem. Once a fuse box/engine fan relay recall was repaired for free at another Ford dealership, my speedometer never had another problem. Also, the biggest problem with this service department was that they failed to tell me (after replacing various parts, including MAF sensor) that a WIRING HARNESS recall needed to be done to my vehicle which involved replacing the majority of the wiring in the engine. When this was finally done because I researched the recalls, another service department told me they were some of the worst wires (insulation cracking/falling off) they'd ever seen. Why did this dealership not see that? I submitted a claim to Ford after various phone calls to Customer Service, to reimburse me the $600+ I had spent at other mechanics because Young Ford had not seen this wiring problem. Eventually I did receive reimbursement. I would never recommend this service department to anyone unless its for a routine oil change or other maintenance. Anything more complicated would be a waste of time and money. More