Capital Ford of Charlotte

This dealership will tell you one thing and do another. Lots of over promising and under delivering. The manager said he would get the situation figured out for my family and never did. I would not trus Lots of over promising and under delivering. The manager said he would get the situation figured out for my family and never did. I would not trust this dealership. They seem like they do not care about potential customers. The customer service is NOT world class. More

This dealership does not have your best interests in mind. They will sell you anything, even if it does not actually benefit you as the customer. I bought a car from them in March 2025 and purchased mind. They will sell you anything, even if it does not actually benefit you as the customer. I bought a car from them in March 2025 and purchased an extended warranty at the same time. This week, when I needed to use the extended warranty, I discovered that my claim was not covered. After reviewing the contract, I found that under the section titled “We Will Not Cover,” it specifically lists “Lemon.” My car is a manufacturer buyback and is labeled as a lemon. The dealership knew this from the beginning, yet they still sold me an extended warranty that would not cover my vehicle because of its history. They never disclosed this to me or explained that the warranty they were selling me excluded my car. I find that extremely misleading and frustrating. I paid for an extended warranty that I am now unable to use because of information the dealership already knew when they sold it to me. I will be reporting them to corporate for being deceitful and in otherwords, known as fraud for their own gain! More

Great people to work with. Worked with Paul (service writer) previously, and he is the best by far. Customer service seems to be job #1. Communication is always very good, whic Worked with Paul (service writer) previously, and he is the best by far. Customer service seems to be job #1. Communication is always very good, which is a challenge to many companies. Sales department is also very good, and Michael Griffiths was great to work with. I highly recommend Capitol Ford. More

I bought my vehicle through Capital Ford & recently took it back for regular service, and they exceeded my expectations. it back for regular service, and they exceeded my expectations. More

My salesman Richard was very professional from the beginning to the end of the online sales process. I highly recommend this dealership and ask for Richard! beginning to the end of the online sales process. I highly recommend this dealership and ask for Richard! More

Have been going to this dealership for 4 years to service my vehicle but unfortunately this is the last time. Finally had to come up due a potential fault in my vehicle and needed diagnosis and potential rep my vehicle but unfortunately this is the last time. Finally had to come up due a potential fault in my vehicle and needed diagnosis and potential repair services. I came in, told them the fault code, what it meant, and what part was having issues. I paid the $230 diagnosis fee and in response after their “diagnosis” I was told exactly what I told them. There was a fault and it led to this part. They could not tell me what was wrong with the part or how it failed, if it did fail. They didn’t even remove the easily accessible valve to inspect. I was then belittled by the service agent. Unfortunately this is the last time I go to Ford as I can’t trust their workmanship, honesty when it comes to their services rendered, or their ability to throughly troubleshoot an issue. More

Sometimes it's the imperfect transactions that give staff the opportunity to shine. That was my situation. Multiple issues popped up before, during and after the sale. Each time (with some strong urging) the opportunity to shine. That was my situation. Multiple issues popped up before, during and after the sale. Each time (with some strong urging) staff addressed the concerns. Before the sale had some pricing ... "discrepancies" they fixed. During the sale we noted the vehicle had a lot more miles on it that stated. And after the sale, there was a listed feature that wasn't on the vehicle (human error on the listing). Each time something came up, they made it right. No one can have the perfect experience every time. I think it's how you handle those cases that set you apart. I did have to go over a few heads to get that resolution, thus the 4-stars, but in the end, they did alright in my book. More

I had some concerns about my car. I have the oil changed as recommended. I recently had a recall and took it to the dealership. I was told I needed to have three different things that I have the oil changed as recommended. I recently had a recall and took it to the dealership. I was told I needed to have three different things that were expensive. I was shocked, so I brought it to Capital Ford for a second opinion. It seems I did need to have them done . I had two of them done and will get the third done soon. Thank you . More

WARNING! This place is proud to be one of the biggest sellers of lemons. When confronted with selling one without clear communication of the bad title, they This place is proud to be one of the biggest sellers of lemons. When confronted with selling one without clear communication of the bad title, they will squirm at your paper trail, but not accept responsibility: "I wouldn't call it fraud, maybe just miscommunication." If you are duped into buying from them, you had better be prepared to drive the car 'til death, because you will not be able to resell it or trade it in anywhere else (they say, when challenged, that they will, but....). Run. Walk. Take the bus. Just don't go here. More

Although I haven’t made a purchase yet, I wanted to take a moment to recognize Jadon Shy for his outstanding service. He was friendly, helpful, and knowledgeable, and truly stood out during our interaction. a moment to recognize Jadon Shy for his outstanding service. He was friendly, helpful, and knowledgeable, and truly stood out during our interaction. His professionalism and attentiveness made a strong impression, and I appreciate the support he provided. Thank you for fostering such a positive experience. More