Capital Ford of Charlotte

TWO WEEKS WAIT FOR A DIAGNOSTIC THAT NEVER HAPPENED,SERVICE DEPARTMENT NEVER CALLED BACK LEFT PLENTY OF MESSAGES TOO GET UPDATE ON MY CAR ,GUESS NO ONE HAD TIME BUT TOO HOLD ON THEN PHONE HUN HAPPENED,SERVICE DEPARTMENT NEVER CALLED BACK LEFT PLENTY OF MESSAGES TOO GET UPDATE ON MY CAR ,GUESS NO ONE HAD TIME BUT TOO HOLD ON THEN PHONE HUNG UP, CAR BEEN SITTING IN THE SAME SPOT FOR A WEEK, FIRST END FIRST OUT SHOULD BE A MODEL SOLGAN TO GET SERVICE REPAIRS OUT ,,,INSTEAD OF HOW MUCH MONEY U GO BILL THAT CUSTOMER,99.00 DIAGNOSTIC WAS A GOOD SALES PROMOTION TO GET CUSTOMERS IN BUT MY DIAGNOSTIC NEVER HAPPENED, SORRY MANAGEMENT THAT TRICKLES DOWN TOO POOR EMPLOYEES ATTITUDES More

Bought a car from them and they cracked the windshield while detailing it! Been 2 weeks of me calling and going to the dealership and no response!! Do NOT buy from this place!!! They just want your money while detailing it! Been 2 weeks of me calling and going to the dealership and no response!! Do NOT buy from this place!!! They just want your money, soon as you drive off they could care less!!! More

Purchase a 2020 Lincoln Aviator thru a Buyback Program. This Vehicle has a lot misrepresented issues, which no one is willing to be responsible for. The purchase was performed online and delivered 100 mile This Vehicle has a lot misrepresented issues, which no one is willing to be responsible for. The purchase was performed online and delivered 100 miles to my home. I choice to purchase this caliber of a vehicle thru Capital Ford due to their review ratings. I will not make this mistake again. So I advise anyone purchasing a vehicle from this Dealership to take it to a trustworthy person and have it check out for overall condition. I have also reach out to the Lincoln Division of Ford Motor Co, and they have declined as well. My Family members having been driving Lincolns since 1971. It may be time to look somewhere else, Ford is not the Company it once was. More

I inquired about a vehicle that was used and on auto trader and was told that it needed a tire and would be ready to come look at that day. This vehicle was part of the RAV program, which was explained trader and was told that it needed a tire and would be ready to come look at that day. This vehicle was part of the RAV program, which was explained to me. I got it text message to come schedule the appointment to see the vehicle because it was ready, I schedule the appointment a day ahead and got a call that morning to confirm that I was going to be there when I show up the vehicle interior was completely torn apart and the vehicle was not ready to show at all. It also had a sticker on the front windshield that this vehicle is not for sale , I drove an hour and a half to come look at this vehicle and it was in this kind of shape which was amazing to me. No one had any clue or communicated to me that it was in this kind of shape. I would never trust anyone at that dealership with that kind of communication Performance and poor management has been my experience More

Driving in from Nashville to Charlotte for a convention my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital bec my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital because of Google reviews and proximity. On the way the car finally wouldn't drive anymore so I had to get it towed. Once I arrived at Capital Ford service center I went in and met Todd the Service Advisor. I told him my whole story and he did everything he could to start making sure I could have the car back if possible by the time I would leave on Friday. Todd worked hard to get the transmission there quickly and he along with Daniel the Service Manager moved techs around who could focus on my vehicle. They even got it done a day before when they heard it would save me a day's cost of a rental vehicle. And they did all the recalls that were needed and found a water pump that was leaking. And got approval to replace it because they didn't want it to go out on me as I traveled back to Nashville. How nice! And all of this was under warranty so they didn't make a bunch of money off of me or anything. They just wanted to help a poor stranded traveler to their city. I can't say enough good things about everyone I worked with their including the shuttle drivers who were great in my time of need. If I lived in Charlotte Capital Ford would be my dealership hands down. More