Capital Ford of Charlotte

I received great service as soon as I walked through the doo The staff was very helpful and inviting. They made the entire process very easy. My salesman was also very helpful and helped me to make the best deci The staff was very helpful and inviting. They made the entire process very easy. My salesman was also very helpful and helped me to make the best decision for me. More

Mr. Dylan Mitchell Mr. Mitchell, Was very knowledgeable and helpful. I feel like I have a friend now. I personally forget the man's name who did the actual w Mr. Mitchell, Was very knowledgeable and helpful. I feel like I have a friend now. I personally forget the man's name who did the actual work on the vehicle. I was lucky this guy worked on it twice and was nice to me when I asked him some questions. Thanks Mr. Mitchell, Jack More

Fast thorough service Everyone that I have dealt with at Capitol Ford has excellent customer service. They go the extra mile to make your interactions with them as smooth a Everyone that I have dealt with at Capitol Ford has excellent customer service. They go the extra mile to make your interactions with them as smooth as possible! I highly recommend them for all your vehicle needs! More

Great ‘customer service’! Clent was extremely knowledgeable about his used car inventory and worked hard ‘FOR US!’ He addressed each and every question and made sure the few th Clent was extremely knowledgeable about his used car inventory and worked hard ‘FOR US!’ He addressed each and every question and made sure the few things we noticed we’d like taken care of before driving off the lot were handled perfectly and in a timely manner! More

Outstanding We drove all the way from Greenville, SC because my son was looking for a specific truck. Once we got to the dealership, my son decided he didn't wan We drove all the way from Greenville, SC because my son was looking for a specific truck. Once we got to the dealership, my son decided he didn't want the truck he originally saw on-line. Lucky enough we had a wonderful Salesman by the name of Ben Ivy. He is very professional knowledgeable in all vehicles on their lot as to the different options, horsepower, warranty, etc. Mr. Ivy was so patient and kind with our family as my son wanted to look at a lot of different trucks. Once he finally decided on a truck we met with Dan Marsh, the Finance Director and a few other employees. There were a few things that needed to be done to the truck before we could take it home so they agreed to deliver the truck to us. Wow, who does this in this day and age? Capital Ford of Charlotte does! I want to personally thank Dan Marsh for following thru with all the items on our checklist, Ben Ivy for being a positive, non-pushy salesman, (Even called to make sure we were happy with our truck) both Scott McKinnon and Rob Satter Jr for approving the work to be done and providing us with a New truck to drive while ours was being worked on and lastly Samantha White in service. I highly recommend Capital Ford of Charlotte. More

Great CS I got to the dealership on Saturday at 3:35, not knowing they took the last oil change at 3:30. The serviceman was very polite when he told ne this in I got to the dealership on Saturday at 3:35, not knowing they took the last oil change at 3:30. The serviceman was very polite when he told ne this information, but made sure I did get an oil change and was also done in 30 minutes! That's great customer service. The waiting area was clean. I would definitely recommend Capitol Ford. More

Great Experience The staff was friendly and efficient. They did not hassle us and was very fair on the pricing. I would by another vehicle from here. The staff was friendly and efficient. They did not hassle us and was very fair on the pricing. I would by another vehicle from here. More

Inspection The Quick Lane is awesome. Minimum wait time, they explain everything fully. Definitely would recommend to friends. All staff greet all customers, cle The Quick Lane is awesome. Minimum wait time, they explain everything fully. Definitely would recommend to friends. All staff greet all customers, clean wait area. More

Stellar Fast and efficient what more could anyone ask. Lou was very attentive to my concerns and put the car in the shop within 15 min. Mustafa was great abou Fast and efficient what more could anyone ask. Lou was very attentive to my concerns and put the car in the shop within 15 min. Mustafa was great about showing me the specific broken parts. More

excellent service i was greeted right before i got in the door buy a great sales consultant by the name of ben ivy he got right to work he even gave me a tour of your n i was greeted right before i got in the door buy a great sales consultant by the name of ben ivy he got right to work he even gave me a tour of your nice facility he explained and took care of every thing i needed answered all questions greet experience from start to finish.thanks ben and capital ford charlotte. More