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Capital Ford of Charlotte - Service Center

Charlotte, NC

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27 Reviews

27 Reviews of Capital Ford of Charlotte - Service Center

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May 21, 2024

I had a wonderful time at this dealership, thank u Mr. Lenny Stevenson was a number one salesman. More

by ogtyrone53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Driving in from Nashville to Charlotte for a convention my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital bec More

by revsquires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kopetic
May 03, 2024 -

revsquires responded

Thank you Capital Ford and your team for everything you did for me!

April 23, 2023

I came by Saturday and spoke with Shonte, she was absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options t More

by Avii
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shonte
August 29, 2022

I tried 4 times to make a service appointment for Ford recalls. The first 3 no one called me back and this last time I was hung up on by a person named Eric. I called back the dealership and they do not h More

by jenniferbarton1013
Customer Service
Recommend Dealer
No
Employees Worked With
Eric
Aug 29, 2022 -

Capital Ford of Charlotte responded

Jennifer, thank you for taking the time to reach out and let us know about the difficulty you had reaching us. We believe you were directed to our corporate center who assists us in scheduling appointments. We apologize that there were difficulties in scheduling your appointment. Please call us directly at 704-598-2599 and we will be more than happy to schedule a time that will work best for you. We look forward to hearing from you. - Rob Satter, Jr. - Executive Manager

Aug 29, 2022 -

jenniferbarton1013 responded

Thank you but I have scheduled with another dealership.

February 01, 2021

Made a appointment to have my truck looked at due to water leak. After three days I was told they couldn't find anything and was going call me back. Never called me back. I called the service depa More

by Webarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Tech was trash
Feb 09, 2021 -

Capital Ford of Charlotte responded

We apologize that your visit did not go as expected. We have reached out to speak to you regarding your concerns and we are happy to answer any additional questions for you if they should arise.

Feb 09, 2021 -

Webarrett responded

My have two concerns. I was charged for a service that did not solve my issue. I was informed I had a leak in my third taillight. I wasn’t satisfied with your answer and took it to a different business. They found where the true leak was and confirmed you diagnostic was false. My 2nd concern was, your staff walked around with little to no concern about covid. I return a week later, then your dept. is shut down from covid. Little things like this matter.... you guys don’t care about the public, why should I care about recommending business to you.... simple

December 19, 2019

Frightening experience in Service The guys in the sales department are great (specifically Brandon). Unfortunately, after dealing with the service department I can never go back. Afte More

by shocked
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Barger
September 06, 2019

Incompetence in service no integrity in management I brought my Ford F-250 Super Duty In for tires at #CapitalFordCharlotte. After 4 and a half hours the truck was ready. When starting the truck I noti More

by Neal Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance and service manager
July 19, 2019

Service advisor Lou is great, perfect service Service was top notch, everyone in the service dept and quick lane are great. Would highly recommend to everyone. Again, great service and entire depa More

by Louish
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou, Paul, Irus, Dylan, Roberto
June 30, 2019

Bad service on my Shelby Mustang Had my Shelby in the body shop at the dealership and got pretty good service there. I had the body shop take the car up to the service department for More

by Poor service dept
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service writer - Lew
June 27, 2019

Fast thorough service Everyone that I have dealt with at Capitol Ford has excellent customer service. They go the extra mile to make your interactions with them as smooth a More

by Kelly1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Mitchel
1