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Capital Ford of Charlotte - Service Center
Charlotte, NC
27 Reviews
27 Reviews of Capital Ford of Charlotte - Service Center
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May 09, 2018
It was amazing Ron at the North Tryon was very helpful an nice he made sure my oil change was done right even when they forgot to put windshield fluid in he apogloiz Ron at the North Tryon was very helpful an nice he made sure my oil change was done right even when they forgot to put windshield fluid in he apogloize an made sure they took care of it More
by Aretha Drake
Employees Worked With
Ron
Helpful September 08, 2017
Making a bad experience more pleasant We had an incident outside of Charlotte and were towed to the dealership, where we were able to be seen early in the morning. The issue was a module t We had an incident outside of Charlotte and were towed to the dealership, where we were able to be seen early in the morning. The issue was a module that was not in stock, but secured immediately. Within less than four hours we were on our way. Everyone there was more than pleasant and wanted to be sure we were happy with our treatment. Great people. When there was a minor situation, they accepted responsibility and made sure it was corrected. We couldn't have asked for better treatment. More
by Happy Camper
Employees Worked With
Ben, Irus, Paul
June 07, 2017
Ruined my car & covered it up with lies, instead of apology! I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating that I needed to bring my car back due to several recalls.. I own a 2013 Ford Fusion. Capital Ford had my car in possession for two days. I received my car back on Wednesday. Thursday morning, my radio would not work, along with my alarm system and the car Bluetooth. I took my car back for Samantha to check out. She gets into my car and tries to turn the key to start and it wouldn't start the first time, I asked why did it happen, she says "oh, I didn't turn the key all the way" then proceeds to tell me that I would have to bring my car back on Monday due to the long wait they had. I had to have my car towed back on Monday de to it not starting, today (Tuesday) I get a call that I need to have a new battery and also have my radio replaced that I am having to pay out the pocket....HOWWW is it that my car was completely fine before you guys did this recall and being told just last week that my battery was fine...I then speak with the service manager Scott Shirley, who tells me that a battery can easily die while just sitting. It's awful that they are trying to cover up what they messed up, instead of apologizing about it. I am currently without my car due to this issue. So please beware of taking your car to this location. Their advisors and techs are clearly incompetent!! Currently, In the process of filing a claim through the corporate office in Michigan and contacting the better business bureau!!! More
by Meriah W
Employees Worked With
Samantha, Scott Shirley
March 23, 2017
Body shop I had one of the most wonderful experiences with Capital Ford. I met the fabulous and intelligent young man who had the most excellent attitude, he wa I had one of the most wonderful experiences with Capital Ford. I met the fabulous and intelligent young man who had the most excellent attitude, he was positive and professional. My car looks great!! Because of my experience I will forever refure others to come to this location. Thanks Andrew More
by Linda M Gill
Employees Worked With
Andrew Sciranko
September 13, 2014
Stay away from this place!!! If you need your Ford serviced, STAY AWAY FROM THIS PLACE!!!! I have a 98 F-150 with a CEL on, so I figured that I would take it to Capital Ford for a If you need your Ford serviced, STAY AWAY FROM THIS PLACE!!!! I have a 98 F-150 with a CEL on, so I figured that I would take it to Capital Ford for a full diagnostic and then do the work myself once the "experts" had told me exactly what is wrong. I had no idea that I would be dealing with a lying crook by the name of Mario Dereste. The diagnostic was supposed to be $110, but when I picked my truck up yesterday, they charged me $150. Why??? Under further investigation, Mario tells me that they had to add oil to my truck because it only had a quart in it when I brought it in. First off, I was never asked, nor did I authorize anyone to add anything or do anything to my truck besides a diagnostic. Secondly, what Mr. Dereste did not know was that less than 12 hours before dropping off my truck, I had done a full oil/filter change where I put in 6 quarts of oil, as per the manual's instructions. Did it leak out 5 quarts of oil in less than a full day? Of course not. And besides the fact that I know that didn't happen, the diagnostic report I received clearly states "NO MAJOR OIL LEAKS FOUND." I didn't even argue the issue too much because I figured $40 bucks wouldn't hurt me and it was worth the loss if it meant that I got my truck back and never had to come near Capital Ford again. What a shame! More
by john rodriguez
Employees Worked With
Mario Dereste
July 25, 2014
Satisfied Customer Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your vehicle to a dealership can be expensive it was well work worth it!! Thank you, Thank you. More
by yazminn9902
Employees Worked With
Bobby Dills
April 22, 2004
Vehicle was at dealership for stalling out in the morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was NOT ready. When I finally did get it back, $400 later, the problem reappeared the next morning. I had to go back to the dealership and demand my money be refunded. It was, minus $35 to "diagnose" my speedometer problem (needle was jumping/sticking). They told me it would cost $500 to replace DASH to solve speedometer problem. Once a fuse box/engine fan relay recall was repaired for free at another Ford dealership, my speedometer never had another problem. Also, the biggest problem with this service department was that they failed to tell me (after replacing various parts, including MAF sensor) that a WIRING HARNESS recall needed to be done to my vehicle which involved replacing the majority of the wiring in the engine. When this was finally done because I researched the recalls, another service department told me they were some of the worst wires (insulation cracking/falling off) they'd ever seen. Why did this dealership not see that? I submitted a claim to Ford after various phone calls to Customer Service, to reimburse me the $600+ I had spent at other mechanics because Young Ford had not seen this wiring problem. Eventually I did receive reimbursement. I would never recommend this service department to anyone unless its for a routine oil change or other maintenance. Anything more complicated would be a waste of time and money. More
by lora
