Capital Ford of Columbus

Very cordial, cooperative and professional; they did listen to my needs and objectives and dealt in avery respctful manner listen to my needs and objectives and dealt in avery respctful manner More

The process was quick, easy, but thorough. Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! More

Great customer service. Had the new tires in stock. They were able to quote a price before I had the work done! Had the new tires in stock. They were able to quote a price before I had the work done! More

The Service Writers are the best. Friendly and knowledgeable. The techs, especially Mark and Shaun, are great. All of you keep up the great work and thank you!! Friendly and knowledgeable. The techs, especially Mark and Shaun, are great. All of you keep up the great work and thank you!! More

Very considerate with a customer that can be difficult(me) but all went well and injoyed the transaction. difficult(me) but all went well and injoyed the transaction. More

Initial sale was painless; the post-sale experience has been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealersh been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealership’s multi-point inspection. While I understand what an as-is sale entails, it does not eliminate the obligation to disclose material facts or defects that are known or reasonably should have been known by the dealer, particularly when the dealership performed an inspection. This is especially true for issues affecting safety and basic vehicle usability. At delivery, no charger was provided, and other missing items were not disclosed prior to sale, despite the vehicle being an EV. This was the first red flag. After some back-and-forth, management did ultimately make that issue right by providing a charger and agreeing to ship some all weather mats. I did however, have to buy a NACS adaptor that was also missing and not disclosed prior to sale. Further, I have no idea if all owner manuals were furnished. Later that same day, I discovered a far more serious issue. When backing up, the rearview camera was unusable due to severe visual distortion. Cleaning the lens had no effect. This issue was not disclosed at the time of sale and is something that reasonably should have been identified during any meaningful multi-point inspection. After contacting the salesperson, I was advised to bring the vehicle in. The service department determined that the backup camera had been damaged, likely due to abrasive materials or improper cleaning during vehicle preparation. This also explains the extensive and heavy swirl marks throughout the paint, which were present despite the vehicle not being particularly clean at pickup. After escalation to the GM by the service advisor, I was told the dealership would make it right by ordering a replacement camera and coordinating a Ford Mobile Service repair. As of today, two days have passed with no communication or update regarding scheduling the repair. This is not a cosmetic issue. A functioning backup camera is a federally mandated safety feature designed to prevent accidents and injuries. Delivering a vehicle with a non-functional backup camera-without disclosure-raises a serious safety concern. Safety-related defects should be disclosed prior to sale and remedied with haste, not followed by silence. Additionally, representing a dealer-performed multi-point inspection creates a reasonable consumer expectation that major safety systems are functional at the time of sale and that the vehicle has not been damaged during pre-sale preparation. Consumers should not be discovering undisclosed safety defects or evidence of improper handling after leaving the lot. While I appreciate that management acknowledged the issue and agreed to correct it, the lack of transparency, missed disclosures, delayed follow-up, and evidence of abrasive prep practices have significantly impacted my confidence in this dealership. I would expect prompt repair of the safety system along with a proper paint correction to address the damage caused during preparation. More

They were very pleasant and helpful. The service was a recall completion and the team had me out of there in less than half the time they were estimating. The service was a recall completion and the team had me out of there in less than half the time they were estimating. More

Capital Ford has done a great job with the transition from previous ownership to the current team from previous ownership to the current team More

Tyler service manager is very helpful and went above and beyond to take care of me. Will be back due to him alone beyond to take care of me. Will be back due to him alone More