Capital Ford of Salisbury

Keith Jenkins, the run around king. Once they get your money, they forget about YOU!!! I bought a f-150 with the lift done by d.s.i. and it had some issues with the grills. #1 One fell out going down the money, they forget about YOU!!! I bought a f-150 with the lift done by d.s.i. and it had some issues with the grills. #1 One fell out going down the road. So after several attempts to fix it by the salesman, which i did most of the work. They finally called for a rollback to pick it up. It was sent to d.s.i. and i was told it take 2 days to fix. While on the phone with GM Bruce he was very rude and non-professional. In conversation he called me DUDE, and i let him know that i was not a DUDE, but a customer. Later in the coversation he referred to me as DOG. So i drop $40,000, they take my truck away and try to put me in a carolla, not happening. So the they go and get an f-150 05 model, that looked like a pack rats just moved out.Hell i was scared to sit in it. It was FILTHY!!!!! Well the loaner only had 2 days on the permit and it ran out and i still had no truck. So therefore I do believe that Mr. Larry Cloniger has some house cleaning to do. ZERO CUSTOMER SERVICE SKILLS!!!!!!!!!!! More

Cloninger let me test drive a car, told me they closed at 9:00 went to return the car at 8:30 they had already closed and locked the doors. My salesman did not wait for me to return. He had my car keys, I ha 9:00 went to return the car at 8:30 they had already closed and locked the doors. My salesman did not wait for me to return. He had my car keys, I had my baby seat in my car and could not get to it. I had to drive home and get the spair keys and left their car locked with the keys in it. They did'nt have much to say the next day. Very Unprofessional staff!!!!! Curtis Leach was the only one I ran across that did apoligize and seemed sympathetic to my experience. More