Capital Ford of Wilmington

Unacceptable experience selling me a used truck as “New”. Was lied to during the process as my warranty should have gone into effect the day I purchased it not almost a year prior. Especially when I confirme Was lied to during the process as my warranty should have gone into effect the day I purchased it not almost a year prior. Especially when I confirmed this with my salesman prior to purchase. Misrepresented mileage on paperwork. Tailgate was damaged, while I appreciate the attempt to fix it. It is unacceptable for the price paid for the truck. More

Excellent service. Service Manager and Mobile Technician were both a pleasure to work with. Highly recommend. Service Manager and Mobile Technician were both a pleasure to work with. Highly recommend. More

Sarah went out of her way to stop and assist me with our Bronco service issues. I was in need of help she literally dropped what she was doing to solve my problem. When you bring in your car for an issue yo Bronco service issues. I was in need of help she literally dropped what she was doing to solve my problem. When you bring in your car for an issue you are sort of aggravated and she, Greg and Mike were efficient, polite, and very helpful. Even the guy that dropped off our car. It makes a HUGE difference to be treated with care & professionalism. Thank you. More

The sales associates were very kind and helpful while I made my purchase. They were great advocates for the buyer in helping me get the best deal possible! made my purchase. They were great advocates for the buyer in helping me get the best deal possible! More

Professional & knowledgeable team with no high pressure sales to assist in my new purchase. John Ashley was very helpful as I made my choice of which vehicle to purchase. The entire team from sales to fin sales to assist in my new purchase. John Ashley was very helpful as I made my choice of which vehicle to purchase. The entire team from sales to finance to management was awesome to work with. Thank you Capital Ford of Wilmington. More

Greg in the service department was an excellent liaison, keeping us well informed and updated as service progressed. It's becomes a much less stressful experience when you have someone who communicates cons keeping us well informed and updated as service progressed. It's becomes a much less stressful experience when you have someone who communicates constantly and also provides feedback and suggestions. Great service! More

Doug and one of the managers, Grant, were both great! Very patient. They let us drive and check out the interiors of multiple Broncos......without acting put out or irritated!! They made me feel like Very patient. They let us drive and check out the interiors of multiple Broncos......without acting put out or irritated!! They made me feel like they wanted our business. 24 hours after purses I had a question/concern and Doug and Grant addressed it IMMEDIATELY without a hesitation or issue. We've been working with another dealership/service department for another automobile brand in Wilmington and have had the exact opposite experience. So far, Capitol Ford Wilmington feels like a breath of fresh air. I've wanted a Bronco for "fun" for a long time. Glad we made the purchase! Looking forward to picking up my husband's custom order Ford-F150 next month, which Doug has helped us with as well. Thanks Doug & Grant! More

This was my first vehicle purchase from Capital Ford. The process was seamless and everyone I interacted with was courteous and paid attention to my needs. My salesman, Nick, was outstanding and went the The process was seamless and everyone I interacted with was courteous and paid attention to my needs. My salesman, Nick, was outstanding and went the extra mile with the sale. I would recommend this dealership. More

Bought many vehicles from Capital over the years and they are the best of the best! are the best of the best! More

Huge thank you to Jason as he had amazing customer service! I had a small issue with my Bronco and I needed my JBL synced. I appreciate he kept in contact and updated me on next steps. I had great cus service! I had a small issue with my Bronco and I needed my JBL synced. I appreciate he kept in contact and updated me on next steps. I had great customer service from the time I dropped of my Bronco till upon pick up.. Thanks! More