Capital Ford of Wilmington

Very accommodating, neat and clean. The stall is very cooperative, courteous and willing to work with you. The stall is very cooperative, courteous and willing to work with you. More

Caty is fantastic. Wonderful to work with. Also big shout out to TJ for helping me get in to the Bronco! Wonderful to work with. Also big shout out to TJ for helping me get in to the Bronco! More

This dealership made it possible for me to get my repairs done as quick as they can. Thinking it would take a week but it only took five days. It was fascinating done as quick as they can. Thinking it would take a week but it only took five days. It was fascinating More

Staff was great, they came to my house to fix a recall issue and were very helpful in explaining everything. issue and were very helpful in explaining everything. More

The car was fixed on time and at no charge The service was excellent sto was excellent sto More

They were very accommodating and took me without an appointment. People I dealt with were very knowledgeable and polite. appointment. People I dealt with were very knowledgeable and polite. More

Handled my situation as expected and vehicle was ready at the promised time. No other issues other than satisfactory work the promised time. No other issues other than satisfactory work More

Professional and courteous service from beginning to end as well knowledgeable staff. Will definitely use their services again as well knowledgeable staff. Will definitely use their services again More

I brought my vehicle in for an oil change tire rotation and to get my tires replaced as I was told last time they were under warranty and had to drive more on them. I received my car back 2 days later beca and to get my tires replaced as I was told last time they were under warranty and had to drive more on them. I received my car back 2 days later because of an issue with my transmission that I had no clue about. Told my tires are not covered and when I got the vehicle back the tires were not rotated. I had Joe yelling at me when I asked questions then when I pick my vehicle up I had Jennifer yelling at me and telling me to “shut up” multiple times. I had other associates yelling at me. Prior to this I had called Nick Chinn to discuss the issue with the tires he tells me too bad you should have done them last time. When I explained what Joe had told me he started getting nasty. Now my vehicle has a check engine light on when it was not on prior to arriving at Capital Lincoln. I was told get off the property when I asked to see what work was done and time if I keep asking questions they will call the police. I’ve never been treated as rude as this in my life. The staff is horrible and I plan on following through with Ford/Lincoln about this as the dealership does not want to address the issues. Horrible service and attitudes if there were negative stars available I would give them More

Technician was on time and very nice . He called on the way to my job and completed the job in a timely manner. He called on the way to my job and completed the job in a timely manner. More