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Capital Ford of Wilmington - Service Center

Wilmington, NC

4.6
708 Reviews

708 Reviews of Capital Ford of Wilmington - Service Center

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May 27, 2024

We were very pleased with your service. This service was about a Recall on Door Latches.. The customer service Rep. was very informative and kept us informed every step of the way .. Than More

by AJONES45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason ?
May 27, 2024

Really clean, friendly down to earth people that made sure I was satisfied with my purchase. More

by JAPPYJOEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan salesman
May 25, 2024

Jeff is a great service manager and I have full confidence in his abilities and support. More

by ROCCOWADSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Grundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Item missing from vehicle after service. Do not go extra mile for customer- car wash, vacuum etc. More

by MSATTERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Grundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Jeff went above and beyond great to work with him Thank you for the service More

by apritchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Grundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Very courteous, professional, punctual, and friendly. Even though my mkz is now 8yrs old, I am still get treated like a number one customer. More

by Schance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike (Lincoln service rep)
May 24, 2024

Capital ford performed all the work requested in a timely and professional manner. Happy with all the work performed. More

by CECCHETTI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

N/a no time for re view h h h h k k k l More

by Gjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Capital Ford and Jason the Service Manager did a great job helping me to install my tonneau cover. Great work! More

by ERICHMOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 19, 2024

Good service. Came on time. Knew what they were doing. Nice to have at home service on a recall. More

by SEULERWILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Edwards
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