I had bought a brand new Ford Explorer from this dealer in 2013, and it was a wonderful experience, so naturally when we decided to buy another car, two weeks ago, we went here first. Wow, what a difference! First off, we have excellent credit, over 800 score and we have sufficient income. We are nice people who expect the same in return. From the start is was a joke. They wanted to give a low trade in for our 2013 Explorer, that was in great condition, somehow they were able to go up another $2,500. when we said no. I hate those games! In addition, we were told there were great Memorial Day specials. The sales guy showed us a flyer that said $2,700 back on certain car. When it came down to it, it was higher interest with no $2,700 back. They said it was because they got the year of the car wrong. Plus the manager told me that they didn't have a flyer that said that and I was wrong. After I showed him the flyer and it did indeed say what I saw, he then told me "well, you weren't supposed to see that" Also, while doing paperwork he made not one but TWO mistakes in his math on the price and payment amounts, (all at a much higher rate) All he said was that he forgot to carry something over in his math. All the while with a cocky attitude and rude tone. Needless to say we left and bought a car three days later somewhere else. Such a shame, I don't know what happened to the great service we got a few years back. Then to add to the slap in the face, we received a note from them saying they couldn't finance us? Really, with great income and great credit? Funny, Ford Financing had no problem financing us with 0 interest on an even nicer car at a different dealer. You lost good customers.