Capital Honda

Absolutely one of the worst automobile dealerships I’ve ever dealt with in my entire life, and I say that as the son of the director of AAA and the nephew of the head the Michigan automobile dealers associ ever dealt with in my entire life, and I say that as the son of the director of AAA and the nephew of the head the Michigan automobile dealers association. my father was behind dealerships such as Crippin and Story and was highly respected in the automobile industry in this city. But the days of reputable and decent automobile industry people in this city are long gone, and this dealership is a fine example of what to expect now. Good luck if you have a recall that needs to be done because they don’t wanna touch it because they’re all about profit and greed. I literally scheduled an appointment to come in to have a recall repair done with Mike and added an oil change and all they did was the oil change and didn’t do the recall repair because they don’t care about you, your car, or your safety, only your money…. I have now spent over a year waiting for this recall repair to be done and they keep blowing it off. Once they get a sale they couldn’t give a xxxx about you as a customer and could care, even less about endangering lives by refusing to do manufacturer recalls, because there’s no profit for them in that obviously. I would absolutely never ever ever buy another Honda based on my dealing with this dealership, and this particular dealership brings a whole new meaning to worthless. But in a city that was once a great automotive city, that no longer has anything to offer anybody except poverty, decay and failed businesses, I guess this is what one should expect. Reputable dealers are not gonna be here. They’re gonna be in Metro Detroit or Ann Arbor or Grand Rapids. More

I have never had an issue with a Honda dealership until now, my father visited this dealership and it has been a mess. Questions can never be answered accurately and it seems like they just don’t want to d now, my father visited this dealership and it has been a mess. Questions can never be answered accurately and it seems like they just don’t want to do their job. He went in for a recall and the windshield fluid was not topped off, he mentioned another issue regarding some noise in the A/C and it was disregarded. And the most concerning issue some lid or something that had to be screwed on underneath the vehicle (I do not know what it is called) was not screwed on correctly and now mid-drive to another state on the highway those screws fell off and the lid is barely hanging on. This is beyond unacceptable and mediocre work at most. I expected more from a supposedly reputable dealership. Do better and hire people that are actually willing to do their job CORRECTLY. More

Loyal Honda owner for several decades. Have been very happy with service at Capital Honda over the years, but had a very negative experience when we went in to purchase a new vehicle rece Have been very happy with service at Capital Honda over the years, but had a very negative experience when we went in to purchase a new vehicle recently. Justin spoke only to my husband and not to me at all, completely ignoring me although the new car was for my primary use. He did not say two words to me after I introduced myself. He was rushed in general, but this was blatantly sexist treatment of assuming men are the ones who know about cars and make decisions. We will probably purchase the car we looked at, but we definitely will not buy it from this dealership. More

Placed a order 4 months ago. Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony! Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony! More