Capitol GMC

Well run, professional, and good communication. Team was very helpful and worked with us to agree on the final deal. Jeff and Tyler helped us find a mutually acceptable solution. Team was very helpful and worked with us to agree on the final deal. Jeff and Tyler helped us find a mutually acceptable solution. More

Fast and courteous service. Bryan kept me informed of the progress of service. I know it is difficult to work on these older vehicles. Bryan kept me informed of the progress of service. I know it is difficult to work on these older vehicles. More

The automated car status system does not work The service people seem so swamped that they can’t answer calls or emails service people seem so swamped that they can’t answer calls or emails More

Bryan has excellent customer service skills in helping me getting my truck to pass smog resolved. Thank you Bryan getting my truck to pass smog resolved. Thank you Bryan More

Jeff and Tyler M. were amazing. They both made this experience 5 stars. They were knowledgeable, respectful and made us feel welcome. I appreciate that they did al were amazing. They both made this experience 5 stars. They were knowledgeable, respectful and made us feel welcome. I appreciate that they did all they could to make this such an enjoyable experience. I can’t say enough about them! Not only did they go out of their way to help us they followed up the next day to make sure everything was still to our liking. Thank you again! More

Arguing about my coverage. Service center not prepared to service vehicle even though I called ahead to confirm Service center not prepared to service vehicle even though I called ahead to confirm More

I was able to negotiate the purchase price via text which helped make it a smooth transaction once I got to the dealership. The people I dealt with were a pleasure. helped make it a smooth transaction once I got to the dealership. The people I dealt with were a pleasure. More

Service was completed at the end of March 2026. I ordered tires through the part department. I was expecting the same Goodyear Wrangler 10 ply Kevlar tire that I had installed at the dealer las I ordered tires through the part department. I was expecting the same Goodyear Wrangler 10 ply Kevlar tire that I had installed at the dealer last year. The tires were the 4 ply Kevlar tires; not getting the 10 ply tires was slightly disappointing. This was partially my fault for not asking for details about the tires when requesting the tires. I had assumed that Capital GMC would have access to records for the tires that they ordered last year, and would have ordered the same tires again. Another minor nit was the valve stem covers were not put on the new tires. I realize this is a minor oversight; yet it is part of the "finished" appearance and service. I ordered valve covers from Amazon, and installed them myself. On the positive side, the 4 ply tires were less expensive. Hopefully they will work well for my needs when towing my travel trailer. I also had an oil change. The service representative tried to upsell me on an oil change service package, that included the DEF. I declined to have the oil change package (with DEF0 and requested the oil change only, as I had recently added the DEF. When I picked up my truck, there were charges for 2 containers of DEF (one nearly full one was left in the back seat). I was surprised and a little annoyed that the upsell service had been performed! This non-requested service added to the total cost of the service; I am retired, and on a fixed income - I try to avoid spending extra money when possible. That said, the DEF was topped off and I have a nearly full container of DEF to refill it in the future. I might have taken up my dissatisfaction with the recent service at Capital GMC closer to the time it was completed. However, the reason for taking my Sierra 2500 for service at the time was for a planned trip shortly after the service. The trip was outstanding. My truck ran great with its new tires and fresh oil change. When I got back, the frustrations from the service had dissipated to a degree. More

Customer service is obviously a top priority. From scheduling vehicle service to comprehensive reporting of job progress and completion they make doing business with them a pleasure. From scheduling vehicle service to comprehensive reporting of job progress and completion they make doing business with them a pleasure. More

Dan has been our contact for many years. We always ask for him. There was a young woman who greeted me and brought my car back when it was finished who was very friendly. I did not get her n We always ask for him. There was a young woman who greeted me and brought my car back when it was finished who was very friendly. I did not get her name. More