Capitol GMC

No car wash and they charged 3% to use credit card. I dont like to be nickel and dimed. I dont like to be nickel and dimed. More

Felt valued. Great communication. Eddy was very efficient and respectful and informative. Very happy with service my experience. Great communication. Eddy was very efficient and respectful and informative. Very happy with service my experience. More

Leanna fue muy amable con nosotros y nos resolvió todas nuestras dudas y estuvimos muy satisfechos nuestras dudas y estuvimos muy satisfechos More

Their Service charges are too expensive. Customer service is friendly and wait room is great. I recommend for lower prices Customer service is friendly and wait room is great. I recommend for lower prices More

The scheduling process was easy. Unfortunately, what happened after dropping my vehicle off for a warranty concern was not. My appointment was for 8am on a Friday. My vehicle was not Unfortunately, what happened after dropping my vehicle off for a warranty concern was not. My appointment was for 8am on a Friday. My vehicle was not looked at until close to 3pm. My issue was confirmed that day, but it needed further inspection to determine the cause. A rental car was offered upon my request, however transitioning from a full size SUV to a compact crossover with three teenagers to haul around was not easy. The issue was diagnosed and parts were ordered the following Monday. Parts arrived on Thursday morning. Still driving the compact crossover… I was headed out of town for spring break the following week, so I once again requested a larger, equivalent size vehicle to transport my family. I was told it would be approved, but it was not. It also had to be a GM vehicle per the dealer, and by the time a larger vehicle got approved there were none. I ended up returning the rental as it would not accommodate my family and there was no sense in having it just sit while I was out of town, saving the dealer a weeks worth of additional rental fees. My vehicle was supposed to be done the following Tuesday (a week and a half after dropping it off). As of Wednesday the repair work had not started because the technician kept getting “prioritized on other work.” I questioned how my vehicle, which was now approaching 2 weeks since drop off, and a week since parts arrived was not the priority. It finally got prioritized and the work was completed. Upon pickup two full weeks after my original appointment, there was no acknowledgement of any of the issues. No “thanks” for saving us the rental fees. No “we gave you a complimentary car wash” with the on-site car wash. No “how can we make up for the inconvenience?” The only thing I got was a “remember, I’m compensated based on how you answer the survey and I’d really appreciate 5 stars!” I will acknowledge efforts were made to try and secure a larger rental, and the warranty issue was out of their control, but after purchasing two vehicles from this dealer in the last year, I expected to be treated a bit more like a valued customer than this experience showed. More

George was great and patiently worked with us for over two months until we found the right car. Thanks George! two months until we found the right car. Thanks George! More

Very professional work is being done at capital GMC. Tyler knows the industry inside and out. All folks were a great help. Tyler knows the industry inside and out. All folks were a great help. More

Dan is excellent and understands GMC and service. The technical team is great and do great work. The technical team is great and do great work. More

I purchased a vehicle yesterday and had an outstanding experience from start to finish. George provided excellent service throughout the entire process. He was professional, knowledgeable, and genuinely f experience from start to finish. George provided excellent service throughout the entire process. He was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs. What stood out most was his patience and attention to detail—he took the time to answer all my questions and made the process smooth and stress-free. There was no pressure, just honest guidance and great customer care. If you’re looking for a hassle-free car buying experience, I highly recommend asking for George. His level of service truly makes a difference. More

very professional, efficient and no pressure. Great selection of cars. i have bought several cars from this hero group and always feel a fair place Great selection of cars. i have bought several cars from this hero group and always feel a fair place More