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Capitol Chevrolet Montgomery
Montgomery, AL
1,161 Reviews
Capitol Chevrolet Montgomery provides quality vehicles from Chevrolet to the Prattville and Auburn, Alabama area. Our dealership has the entire new Chevy lineup in-stock and ready for delivery, including the Camaro, Silverado 1500, Cruze, Malibu and more. Our Chevy dealership is located just minutes away from Auburn University of Montgomery, Eastdale Mall, and Carol Villa Shopping Center.
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Showing 1,161 reviews
October 28, 2021
I previously paid $1,866.26 for a heater core replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 da replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 days and I was told that the technician drove my car for miles and it was no longer leaking. I only had the car back a few days and now had to take it back again. It's amazing how I had to pay as much as I did for a heater core replacement, had that replaced, but it was still leaking. Then the technician sealed the firewall in some way and it is still leaking. Now, I'm definitely feeling like my car was misdiagnosed and to add insult to injury, I'm out almost $2,000 for absolutely nothing. The aggravation behind this is ridiculous. I need a reimbursement for this headache and inconvenience. I have never been more disgusted. I have been a customer at Capitol Chevrolet for almost 10 years and this is what $1,866.26 worth of work gets me on top of feeling like I have been robbed. This is upsetting! More
by Shareena W.
Employees Worked With
Danny Head
June 07, 2021
This is the worst service department. My car was towed to capital Chevrolet montgomery 2months ago because of low antifreeze in the radiator. I told them I had to add water and antifreeze . All I needed to capital Chevrolet montgomery 2months ago because of low antifreeze in the radiator. I told them I had to add water and antifreeze . All I needed was for them to check to see where the antifreeze was going and the message on the dashboard stated turn engine off over heating. I asked if they can do a diagnostic check. The lady at the service desk said it would take about 2 weeks before they can check my car. I waited for 2 weeks. No return call so I called and the lady at the service department stated that the mechanic can’t find anything wrong with my car. So when was they gonna call me!!!! I tried to explain what was going on and the technician did not do a diagnostic test on my car.He Stated he just let the car ran to see if the message would appear so my husband called and the lady on the telephone was very nasty about the car. So she calls me and stated for my husband not to call back. So after that the manager Luke stated that I can let the car stay there but they can’t find anything wrong with my car. So I was advised to take the car and drive it and if the message appear bring the car back. So the day I went a picked up my car someone had bumped my car door and knocked off the paint. Luke said to bring the car back and they will repair it that following Monday. Well I returned with the car because the message reappeared on the dashboard and Cody stated that Luke will be off for a while. I was advised by Cody to take the car somewhere else because they will not be able to check my car for about 3 weeks because they was backed up with work. So I took my car to Riverside Chevrolet in Wetumpka and Lauren called back within a few hours and stated the diagnostic test shows intake leak. So the heads had to be reworked. So why Capital Chevrolet in montgomery couldn’t do a diagnostic test???? I will never go there again. Bad business and attitude problems. I just don’t understand why people can’t do their job!!!! More
by pscott4911
Employees Worked With
Luke
January 08, 2021
Tony is the man. Very professional and knows everything about Silverados. He was very patient throughout the process and also a great guy to talk to. about Silverados. He was very patient throughout the process and also a great guy to talk to. More
by Keith
Employees Worked With
Tony Meads
October 09, 2020
This is a follow up After the bad review I wrote about 2 weeks ago.The general manager called my grandson and then said he was personally taking care of the problems.Well after 2 weeks waiting for him to fo weeks ago.The general manager called my grandson and then said he was personally taking care of the problems.Well after 2 weeks waiting for him to follow up no response. So now I understand why the employees lie and don’t follow up.They are just ey are just following their bosses ere bosses example of how to not treat customers More
by Stanley
Employees Worked With
Shawn Roney, Charles "Chuck" Arrington
April 05, 2020
Customer satisfaction is #1 Jason Wilson and his staff went beyond the norm to ensure that I received the best in customer service as well as a car that offered all of the featur Jason Wilson and his staff went beyond the norm to ensure that I received the best in customer service as well as a car that offered all of the features I requested. This is not easy in our new environment. Capital Chevrolet is associated with Sonic Automotive group, and Sonic responded when I reached out to say I had experienced an accidental purchase of "the wrong car". They placed MY satisfaction above their car sales objectives to guarantee that I had the vehicle I wanted. WOW! Very few businesses would go to such lengths for their customers. I found that Sonic Automotive not only offers a wide array of automobiles, they stand behind their sales. Thank you Capital Chevrolet and Sonic Automotive for acknowledging my dilemma and going the extra mile to make it right More
by Elizabeth Zito
Employees Worked With
Jason Wilson, Vicky Comer, DeAndre Ward
March 06, 2020
Carl Grier is Tops! This was the third time I'd brought my 2019 Silverado in for the "Brake System Malfunctioning Warning" recall. I was frustrated to say the least by ha This was the third time I'd brought my 2019 Silverado in for the "Brake System Malfunctioning Warning" recall. I was frustrated to say the least by having to come in again and wait for the repair. But as I pulled my truck into the service queue, Carl met me and asked if I was there for the recall. I said I was and he took my key fob and said he'd perform the work himself and it would take less than 15 minutes. I timed it; it was 11 minutes. Wait to go, Carl - you earned my 5-star rating, buddy! I should add that I've received the same stellar treatment every single time I've brought my truck in for service. More
by G. Blanks
Employees Worked With
Carl Grier
October 05, 2019
Good Service At Capitol Chevrolet I worked with Mr. Chuck who was very nice and understanding of my situation. He made sure he tried his best and worked his magic At Capitol Chevrolet I worked with Mr. Chuck who was very nice and understanding of my situation. He made sure he tried his best and worked his magic on helping me purchasing my first car. I, 10/10 recommend seeing him at this dealership. More
by cmorgan
Employees Worked With
Charles "Chuck" Arrington
September 30, 2019
I just recently bought a new Chevrolet Z71 from Capital Chevrolet in Montgomery Alabama. Chuck Arrington was my salesman & he went above & beyond trying to find me the vehicle I wanted! I recommend this gu Chevrolet in Montgomery Alabama. Chuck Arrington was my salesman & he went above & beyond trying to find me the vehicle I wanted! I recommend this guy!!!! More
by Walter R.
Employees Worked With
Charles "Chuck" Arrington
September 20, 2019
PURCHASE TRAVERSE Chuck was extremely attentive, helpful, and knowledgeable! Abraham and Karl were really great about helping me get approved by a lienholder and worked Chuck was extremely attentive, helpful, and knowledgeable! Abraham and Karl were really great about helping me get approved by a lienholder and worked hard to do so on my behalf. Bill had a great attitude and was very fast at getting me in and out with my paperwork. Thanks everyone!! More
by Nelson
Employees Worked With
ABRAHAM PHILLIPS, Bill Maynard, Charles "Chuck" Arrington, Karl Smith
September 20, 2019
purchase 2019 traverse Knowledgeable about the Traverse, Simplified the buying process and was very pleasant to deal with. Would highly recommend Mr. Arrington and Capitol Knowledgeable about the Traverse, Simplified the buying process and was very pleasant to deal with. Would highly recommend Mr. Arrington and Capitol Chevrolet to friends and family. More
by roseselmon
Employees Worked With
Charles "Chuck" Arrington
