Capitol Chevrolet Montgomery - Service Center

Awesome place to buy vehicles and have them serviced. They took care of me from the start. They took care of me from the start. More

They did a great job on handeling the recall, it took less than an hour! less than an hour! More

In my entire 60 years, I’ve never had a worse experience at a car dealership. I had my car towed in with only an electrical problem. 5 months later I had it towed out with a broken window, radiator, battery at a car dealership. I had my car towed in with only an electrical problem. 5 months later I had it towed out with a broken window, radiator, battery and paint and body damage - still not running. I took it to my local dealership and they had it running fine in 10 Days. BEWARE OF THE SERVICE DEPARTMENT and the General Manager - Jason Wilson. More

The service department is the worst. My mom brought her car to be serviced. The service advisor Erica Jones has no customer service skills at all. She did not call my mother to tell her how long the car wo car to be serviced. The service advisor Erica Jones has no customer service skills at all. She did not call my mother to tell her how long the car would be there or what the actual issue is with the car. She is never in place to answer the phone nor calls back when messages are left. Her manager Luke is worse than she is. Instead of going in his office to discuss the issue, he would rather stand outside so all the no good lazy mechanics could hear the conversation. I now see why we were told to never do business with this service department. More

This dealership has the WORST service department I have ever been to. I purchased a Chevy Malibu from them in March of 2020. In February 2021 my check engine light came on with an air intake code and they ever been to. I purchased a Chevy Malibu from them in March of 2020. In February 2021 my check engine light came on with an air intake code and they told me the bolts just needed to be tightened. The light went off for about a week then came back on. This time they told me the filter needed to be changed to a GM filter (after I had just gotten it replaced) and have the throttle body cleaned, the light came right back on 2 months later with the same code. I went back for the third time and they said oh you need a fuel system cleanse that costed over $500 and a throttle body cleaning. The light came right back on 5 months later for the fourth time with the same code. This time they claimed the throttle body just needs to be cleaned FOR THE THIRD TIME. I asked for my money back for this fuel system cleanse bc it obviously did not permanently fix the problem. They refused to give me a refund and the service manager had the nerve to tell me that he should be charging me every time he cleans the throttle body on my care when it obviously is not working and not fixing a thing. Now the light is back on 3 weeks later for the FIFTH TIME with the SAME CODE. The techs are clearly not capable of finding and fixing the issue and the service manager is too proud to admit that they just don't know what to do. They would rather rip you off to save face instead of refunding a customer for work that was obviously not needed and not fixing the issue. More

I previously paid $1,866.26 for a heater core replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 da replacement. I had to take it back to Captiol Chevrolet to get it right because my A/C was still leaking. It was in the service dept for another 2 days and I was told that the technician drove my car for miles and it was no longer leaking. I only had the car back a few days and now had to take it back again. It's amazing how I had to pay as much as I did for a heater core replacement, had that replaced, but it was still leaking. Then the technician sealed the firewall in some way and it is still leaking. Now, I'm definitely feeling like my car was misdiagnosed and to add insult to injury, I'm out almost $2,000 for absolutely nothing. The aggravation behind this is ridiculous. I need a reimbursement for this headache and inconvenience. I have never been more disgusted. I have been a customer at Capitol Chevrolet for almost 10 years and this is what $1,866.26 worth of work gets me on top of feeling like I have been robbed. This is upsetting! More