Capitol Chevrolet Montgomery

Very helpful and most importantly patient. Making sure that my needs were met. Good to work with. Very understanding and helpful. Best service I ever had. Making sure that my needs were met. Good to work with. Very understanding and helpful. Best service I ever had. More

I was IMPRESSED Our sales girl was Ebonee Hawkins. I was very impressed by her mannerisms and her overall character. She never pressured us. She was very knowledgeabl Our sales girl was Ebonee Hawkins. I was very impressed by her mannerisms and her overall character. She never pressured us. She was very knowledgeable about every car we looked at and also had suggestions. We looked at probably 10 cars in the time it took other dealers to show us 2. On the final day we decided on a Chevy Spark. Ebonee spent over 6 hours with us that day to get the deal done. We never felt pressured or left in the dark. She answered every question we had and added information of her own. We will definitely be back and will recommend this dealership. Everyone was so kind and helpful. More

I'm so satisfied I went in for my dream truck, they got me in and out quickly, My dealer was very helpful and enthusiastic the whole way. I am just very happy right no I went in for my dream truck, they got me in and out quickly, My dealer was very helpful and enthusiastic the whole way. I am just very happy right now! More

Efficient! We had an excellent experience at Capital Chevrolet. From the minute we pulled in we were greeted with friendly sales personnel who were able to answe We had an excellent experience at Capital Chevrolet. From the minute we pulled in we were greeted with friendly sales personnel who were able to answer all of our questions. We were able find the EXACT vehicle we were looking for thanks to our sales rep Demario. He was incredibly helpful throughout the process. We will recommend to all of our military friends! More

Hardworking and Understanding I was by no means an easy customer. However Chuck and David listened, accommodated and helped us to become happy customers. We thank them for their ha I was by no means an easy customer. However Chuck and David listened, accommodated and helped us to become happy customers. We thank them for their hard work and time spent while doing so! More

My Chevy Malibu Our experience was great ! Found the car I wanted and the salesman worked really hard to give us a great deal and also showed me all I need to know ab Our experience was great ! Found the car I wanted and the salesman worked really hard to give us a great deal and also showed me all I need to know about the car and how everything works ! My husband and I was very pleased with everyone ! More

Excellent Service from Capitol Chevrolet I had taken my car to another repair shop and had not gotten satisfactory results. I decided to take it to Capitol Chevrolet because I had taken it th I had taken my car to another repair shop and had not gotten satisfactory results. I decided to take it to Capitol Chevrolet because I had taken it there while the car was under warranty and had always been pleased with the results. I called before I went to see if I needed an appointment. Rob Kimbrell answered my call. I explained the situation. Rob answered all my questions to my satisfaction. He told me to ask for him when I went. When I arrived, he met me, checked my car, asked questions about the car which enabled him to decide what type of service my car needed and told me about items that needed to have been done which I had not realized. He was courteous, helpful, and knowledgeable. On subsequent visits, he has continued to be very helpful. On my last visit, he was busy with another customer when I arrived. Instead of making me wait for my car and pay the bill, Brian and Danny helped me do that until Rob completed his helping the other customers who were active military. After Rob completed his helping the other customers, he talked with me and showed me that everything I had asked to be repaired was working well. I was pleased with the service and the friendliness of all the personnel and plan to return there for future car repairs. More

Won1980 The dealer consaltant is nice man. He gave me the good deal. I had a nice car. I had a family sedan. There is a nice people and great service. The dealer consaltant is nice man. He gave me the good deal. I had a nice car. I had a family sedan. There is a nice people and great service. More

No follow up once car is sold This review is my attempt at an honest, non-inflated description of my experience buying a used car at Capitol Chevrolet. I live in Birmingham and ha This review is my attempt at an honest, non-inflated description of my experience buying a used car at Capitol Chevrolet. I live in Birmingham and had been looking for a specific model and year of a VW CC. I am purposely listing only the job titles, not names. I drove down from Bham to Montgomery on February 29th to look at the CC listed by the dealership. I liked the car and decided to buy it. The sales process was great, I liked my salesman, the haggling over price was concentrated on my trade-in and eventually we reached a mutually acceptable deal. Part of the negotiated written deal was the provision that some noticeable scratches outside and inside the rear passenger door (from someone trying to move something they probably should not have...definitely not normal wear and tear) be fixed. Since I lived in Birmingham, the used car sales manager suggested I have it repaired by their sister dealership, Tom Williams Lexus in Irondale, and they would direct bill Capitol for the paint patch up and fixing of two small punctures in leather seat. I called several days later (per the managers request) to have him schedule my appointment at Lexus dealership. He informed me that my appointment was at 10:00 am, March 9th and to ask for ______ who would take care of doing the touch up work. This is when things fell apart. I arrived at 10:00, asked to speak to Mr. ____ about my car, only to be given questioning looks by the service department. After several minutes, one of the techs said that they had no record of my coming in for the touch up work. I called Capitol Chevrolet from the Lexus dealership and was told that the used car manager had transferred to Cadillac dealership. I was given his personal cell number, called and left a detailed message of what had happened asked him to call me back. I waited almost a week, and no response. Called again and left another message, still no response after several days. Called Capitol and spoke to my salesman who said that the former manager was scheduled to stop by dealership later that day and he would speak to him. Again no response. I called the replacement used car sales manager and left him a message (a pattern is developing). No response. Called again a week later... still no response. In the end, last week I took my car to Watkins Auto Body and they did the touch up work for about $100. My overall problem with this situation that isn't sitting well with me is that there was ZERO follow up and concern after the sale, especially over such a nominal amount of money. Why a dealership would squander the goodwill created by doing this is hard for me to comprehend. Thanks for reading. More

Ms Hart My fiance and I were looking for a car and both Chuck (salesman) and Sarah (accounting) were amazing! We walked out with the best we could get. My fiance and I were looking for a car and both Chuck (salesman) and Sarah (accounting) were amazing! We walked out with the best we could get. More