Capitol Chevrolet

I was not expecting to buy a brand new car but I did. Quincy was great, heard what I wanted and he delivered. Great experience! Quincy was great, heard what I wanted and he delivered. Great experience! More

Had a great experience with everyone at capitol Chevrolet. Would work with everyone here again. Chevrolet. Would work with everyone here again. More

This dealership is worst then a debt agency calling you messaging you 6-7 pm at night to rate your experience. If I felt my experience was worth rating good or bad I would of. I was hounded many times sinc messaging you 6-7 pm at night to rate your experience. If I felt my experience was worth rating good or bad I would of. I was hounded many times since I left the dealership to rate my experience and tried bribing me with detailing and fuel to leave it. I had to block the number callinge because it was so bad. More

Was one of the least painful car buying experience. Ha! Our salesman, Rafael, was awesome. Ha! Our salesman, Rafael, was awesome. More

Title: Misleading Sales Tactics, Forced Warranties, and Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on Janua Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on January 20, 2025, and my experience has been deeply disappointing. What should have been an exciting milestone turned into a frustrating and costly ordeal due to the dealership’s unethical practices, lack of transparency, and poor communication. ### Key Issues: 1. **Forced and Unauthorized Warranties**: - **ZakTek Warranty ($995)**: I was told this is a mandatory add-on for every new vehicle sold at Capital Chevrolet, with no option to remove it. - **New Platinum Care Elite Warranty ($3,200)**: I was misled into believing that removing this warranty would increase my interest rate by 2 points. Finance Director Luis Chavez later confirmed this was false. - **Club Plus Warranty ($2,205.45)**: This warranty was added to my loan without my knowledge or consent. It was never mentioned during the purchase process, and the paperwork I received did not include it. 2. **$2,346.45 Discrepancy**: - The discrepancy on my sales contract was due to the unauthorized Club Plus warranty. The total amount financed should have been $61,203.65 after my $15,000 down payment, but the contract showed $63,550.10—a difference of $2,346.45. 3. **Impact on Loan Terms**: - The unwanted warranties increased my loan amount by $8,838.27, raised my monthly payments by $81.55, and extended my loan term from 72 to 75 months. These changes were not disclosed during the purchase process. 4. **Poor Communication and Resolution**: - After noticing the discrepancy and unauthorized charges, I contacted the dealership on February 10, 2025, but received no response for over a week. It wasn’t until I left a negative review online that management finally reached out. - Finance Director Luis Chavez admitted that the Platinum Care Elite warranty could be removed without affecting my interest rate, contradicting what I was told during the sale. - Because it took over 30 days to resolve these issues (due to the dealership’s delayed response), I am now being charged over $200 to cancel the unwanted warranties. 5. **Deceptive Practices**: - The dealership used scare tactics and misinformation to pressure me into keeping the warranties. - They failed to provide transparent explanations or timely resolutions, only acting after I escalated the issue publicly. ### Conclusion: This experience has been incredibly frustrating and unfair. I trusted Capital Chevrolet to provide transparent and ethical service, but instead, I was misled, pressured, and forced into unnecessary expenses. The lack of communication and accountability has left me feeling taken advantage of. I strongly advise anyone considering purchasing from Capital Chevrolet to thoroughly review all paperwork, question any additional charges, and be cautious of forced warranties. I will not be doing business with this dealership again and will continue to share my experience to inform others. More

Service advisor Mustafa was very helpful in explaining my vehicle needs and requirements. Scheduling was easy by phone. vehicle needs and requirements. Scheduling was easy by phone. More

They're Very helpful & Knowledgeable with what you need done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly re done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly recommend him and his team! More

really incredible service department! always busy, but always stanton’s to every need we have! always busy, but always stanton’s to every need we have! More

we continue to receive expert assistance here while looking for new vehicles! and will refer all buyers we know to you! looking for new vehicles! and will refer all buyers we know to you! More

This dealership, New Sales, Pre-Owned Sales, Service team all have dedication to satisfy their customers and make sure they leave happy. all have dedication to satisfy their customers and make sure they leave happy. More