
Capitol Chevrolet
Austin, TX
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i came for an oil change. when making the appt i asked how long they take and she said 30 minutes. when i arrived, the rep told me it would be max an hour and a half. once an hour and a half passed, i a how long they take and she said 30 minutes. when i arrived, the rep told me it would be max an hour and a half. once an hour and a half passed, i asked how much longer and he said it was about to go in and will be about 30 to 45 minutes. the guy was nice, but a liar. when i dropped off my car i explained that every time i have been here for this free oil change, it has always taken longer than quoted. obviously, he didnt care really because 2 hours later i am still waiting. the question is - is the free oil change worth it? they dont value my time or me as a customer - that is clear by each time i have come it is a disaster and takes way longer than quoted. they were friendly, just liars which is worse. because they are smiling at you while lying. More
Isaiah Hinton is easily the best car salesman I have ever worked with. Knowledge, professional, friendly and very willing to make our deal happen worked with. Knowledge, professional, friendly and very willing to make our deal happen More
After numerous phone calls and discussions, I scheduled an appointment with Isaiah. Drove an hour only to arrive and be told the vehicle we had been discussing was sold and that he had overbooked his time an appointment with Isaiah. Drove an hour only to arrive and be told the vehicle we had been discussing was sold and that he had overbooked his time for the day. Terrible customer service and felt like a complete bait and switch job. More
This is the worst experience that I had with a Chevrolet This is the worst experience that I had with a Chevrolet vehicle, I bought a Trailblazer 2021 on July 8, 2021. On July 22, 2021 the transmission idle This is the worst experience that I had with a Chevrolet vehicle, I bought a Trailblazer 2021 on July 8, 2021. On July 22, 2021 the transmission idle engine got hot. The Austin Capitol Chevrolet replaced on August 16 with a new transmission . On August 21 the check engine light was on again, I went to All American Chevrolet of Killeen because I live more near (Belton TX) and they repaired the problem. On October 11 the transmisión idle engine got hot again and stop running. This October 14 I left the vehicle for be repair on Austin Capitol Chevrolet. All Chevrolet dealers that I called they don’t have loaner car. The first transmission repair took 22 days. With many calls Mrs. Grace Flores loan me a car, so I had a car to get to my work. This time I don’t have nothing. I bought a NEW CAR on July 08, 2021. I am paying for a car that has been under repair for more than 30 days. And no one from Chevrolet or GM Has solved the problem. Attached repaired documents, memos, my google review. More
Hunter is amazing. He was thorough and continually followed up with us throughout the process. Couldn't recommend him more highly to anyone looking for a Chevy followed up with us throughout the process. Couldn't recommend him more highly to anyone looking for a Chevy More