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Capitol Chevrolet

Austin, TX

4.8
2,310 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,310 reviews

March 05, 2022

Everything that Capital Chevrolet have done so far has been excellent customer service I would like to commend them thank you! More

by Robertvegao65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe Bazan
Mar 07, 2022 -

Capitol Chevrolet responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 01, 2022

Virgil was a great to us. He helped us get a vehicle the same day and left with the vehicle the same night. More

by Dueslergarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virgil White
Mar 02, 2022 -

Capitol Chevrolet responded

Thank you for your positive feedback!

February 01, 2022

i came for an oil change. when making the appt i asked how long they take and she said 30 minutes. when i arrived, the rep told me it would be max an hour and a half. once an hour and a half passed, i a More

by pam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
worked with service dept
Feb 18, 2022 -

Capitol Chevrolet responded

Hello, Pam. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.

January 19, 2022

Isaiah Hinton is easily the best car salesman I have ever worked with. Knowledge, professional, friendly and very willing to make our deal happen More

by James Martin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Llanos, Isaiah Hinton
Jan 20, 2022 -

Capitol Chevrolet responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 03, 2022

After numerous phone calls and discussions, I scheduled an appointment with Isaiah. Drove an hour only to arrive and be told the vehicle we had been discussing was sold and that he had overbooked his time More

by Rkvanderroest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaiah Hinton
Jan 18, 2022 -

Capitol Chevrolet responded

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.

November 22, 2021

Radiator replacement hose wasn’t connected properly leaked out radiator fluid. Right light bulb wasn’t reconnected. More

by Pashleyv89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Dec 10, 2021 -

Capitol Chevrolet responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.

November 14, 2021

Good service, great personnel this is our 2nd vehicle purchase at this location Thank you Jose Alvarez More

by Drod1384
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Alvarez
Nov 16, 2021 -

Capitol Chevrolet responded

Thank you for your positive feedback!

October 21, 2021

Greg (G-Magic) is awesome. I come to him first. there fore my business goes to him More

by Edward14K.1761
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
Oct 22, 2021 -

Capitol Chevrolet responded

Hi, Edward14K.1761! Thank you for the stellar rating. We're happy to hear that working with Greg elevated your experience with us. We hope to work with you again soon! Sincerely, Josh Mitchell

October 19, 2021

This is the worst experience that I had with a Chevrolet This is the worst experience that I had with a Chevrolet vehicle, I bought a Trailblazer 2021 on July 8, 2021. On July 22, 2021 the transmission idle More

by lrivera0727
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla Rangel, David Garcia
Oct 21, 2021 -

Capitol Chevrolet responded

lrivera0727, thank you for allowing us to do further diagnostic on your transmission. We are confident with the help of General Motors we will be able to resolve the issue. We appreciate your patience and understanding. We are sorry for any inconvenience this has caused you. Sincerely, Josh Mitchell

Oct 22, 2021 -

lrivera0727 responded

Nobody returned my calls, many messages left in service department to Ricardo, Rafael. Since October 14 that I left the trailblazer. I don’t what happened with the vehicle, when will be ready for pickup, nothing.

October 15, 2021

Hunter is amazing. He was thorough and continually followed up with us throughout the process. Couldn't recommend him more highly to anyone looking for a Chevy More

by stephen.scott85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
Oct 18, 2021 -

Capitol Chevrolet responded

Hi, stephen.scott85! Thank you for the stellar rating. We're delighted to hear that working with Hunter earned us your loyalty and trust. Have a wonderful day! Sincerely, Josh Mitchell

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