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Capitol Chevrolet

Austin, TX

4.8
2,351 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,351 reviews

June 23, 2021

The headliner on my 2019 Trax has come off and supposedly fixed 4 times so far. They have given me the runaround and since may 26 when I took it to the shop again, nothing has been done! No one will return m More

by philhenrysalas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George, Service manager
Jun 29, 2021 -

Capitol Chevrolet responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Capitol Chevrolet Team

Jun 29, 2021 -

philhenrysalas responded

I am DONE calling! I have left messages, text messages and no one calls back! This has been from the operator at the front desk to George in the service department! I have gotten crappy service for 2 years from your pathetic dealership. And all I ever get is the generic response that is the same everytime! " We strive blah blah blah! My mission is to continue to make sure people DO NOT BUY from Capitol Chevy!

June 18, 2021

I had no idea that you could not only enjoy car shopping but also have a completely stress free experience. Capitol Chevrolet, especially Omar and Monty, changed my view of dealerships, salesmen, and car sh More

by ashamm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty, Eddie Balderas, Omar Mercado
Jun 21, 2021 -

Capitol Chevrolet responded

We greatly appreciate you taking the time to leave us this kind feedback and five-star rating! Please do not hesitate to reach out to us if you need anything else. Take care! Sincerely, Josh Mitchell

June 17, 2021

Marcus Washington sold us a 2018 Tahoe and we had an excellent experience! He was personable, efficient, and knew the answers to our questions. We were going to test drive the car then if we liked it pu More

by bashammonds
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Washington
Jun 17, 2021 -

Capitol Chevrolet responded

Bashammonds, thank you for the positive review. We're so glad Marcus was able to help you find a car you love. Enjoy your new Tahoe and thank you for choosing Capitol Chevrolet! Sincerely, Josh Mitchell

June 15, 2021

Tristen Woods did a great job. Wasn't pushy at all he showed me a few options to see what could possibly work. He was super nice and really helped look at vehicles. Absolutely no complaints. It was a gre More

by Jcox0410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
Jun 16, 2021 -

Capitol Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care! Sincerely, Josh Mitchell

June 11, 2021

Marty was super helpful and gracious. He was very pleasant to work with and bent over backwards for us. He even delivered our new car to our house, picking up the trade in. Thanks Marty! As for cap More

by D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Avelar
Jun 11, 2021 -

Capitol Chevrolet responded

Thank you for the praise and positive feedback, D! We are happy to know that Marty was helpful and gracious. We hope we can be of assistance again soon! Sincerely, Josh Mitchell

June 10, 2021

Wanted to compliment Mr. Vickers, assistant manager for professional service provided. Service was prompt and well taken care of. Great customer service and in and out. More

by ajaeo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vickers, Grady
Jun 10, 2021 -

Capitol Chevrolet responded

ajaeo, thank you for the positive rating. We hope to see you again soon. Sincerely, Josh Mitchell

June 08, 2021

This was the easiest, most professional car buying experience I’ve ever had. Scott found the vehicle that met my needs, matched my budget, and got me set up without any hassle. He asked if I had ever More

by james.roysdon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Menkal
Jun 08, 2021 -

Capitol Chevrolet responded

Thank you for visiting Capitol Chevrolet, james.roysdon! We are happy to know that you enjoyed a hassle-free experience. We look forward to your next visit! Sincerely, Josh Mitchell

June 01, 2021

Bobby and all of the staff we interacted with were friendly, professional and honest. Everyone seemed genuinely interested in the customer's satisfaction. We felt very at ease and comfortable with More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Hernandez, Bobby Soto
Jun 01, 2021 -

Capitol Chevrolet responded

Hi Ed, Thank you for the five-star rating and kind feedback! We're happy to hear that Bobby and so many members of our team were able to assist you. Please do not hesitate to reach out if you need anything else. We hope to work with you again! Sincerely, Josh Mitchell

May 31, 2021

I bought a blue Chevy trailboss with a 6.2 engine the sales Rep Mr Rafael Ayala made the purchase quick and easy..I'm 100% satisfied More

by George Harrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ayala
Jun 01, 2021 -

Capitol Chevrolet responded

Hi George, Thank you for taking the time to leave us a five-star review and share your experience with us. Rafael will be thrilled to learn that he was able to make the entire process easier fo you. We hope to see you again soon. Enjoy your new car! Sincerely, Josh Mitchell

May 28, 2021

Excellent service!! Inventory was great and the service was excellent. Friendly and easy to work with. Jesse even came in on his day off when we picked up our suburban. More

by Ronda Kroll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Polk
May 28, 2021 -

Capitol Chevrolet responded

Thank you for writing a review, Ronda Kroll. We truly appreciate the opportunity to earn your business and we're thrilled to hear about your 5 star experience! Sincerely, Joshua Mitchell

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