Capitol Chevrolet

Ernest Cruceta, superior customer service!! After searching all over Austin TX. for a new car I finally strike gold at South Austin Capitol Chevrolet. During my 3 week search, i came upon multip After searching all over Austin TX. for a new car I finally strike gold at South Austin Capitol Chevrolet. During my 3 week search, i came upon multiple car salesman across town that were just not experience, had no knowledge of their inventory and and were just pressuring me into a different or deal than i originally had ask. when i first walk into Capitol Chevrolet, i was introduce to Ernest Cruceta. As soon as i started talking to him i had the feeling that this was going to be a good experience. He was very professional, respectful , and has the knowledge and expertise that you want on a car salesman. I initially went to look for a 2013 Hyundai Sonata which has just arrive but he refuse to sell me that car due to a mechanical issue with the car, which i appreciate his honesty at that point. At a different dealership i had the same scenario and the car salesman try to sell me that car with an issue at the same price. i try to take it if they would discount something so that i can repair after and they refuse. totally bad customer experience there (it was at North Audi of Austin)FYI... So I talk to Ernest about what i was looking for, what kind of down payment i had, credit score and what kind of Interest rate I had qualify on an existing loan i had apply for this purchase. i was a little disappointed on the 2013 but Ernest told me about a different 2011 Sonata that has just arrive too and i had no knowledge about it. i immediately love the car looks. it had everything i was looking for, Leather Interior, Sunroof, fully loaded and overall sporty looking car. Ernest and his Financial team were able to beat my previous loan i had qualify for and Kept my monthly payments right where i had initially had ask them. I walk into the dealership late Monday night and i walk out with my new car the next day. Super Fast Service!! Overall, a great experience, great people, excellent cars. I totally recommend Capitol Chevrolet of Austin. I am defiantly going back there for my next car and hopefully can have Ernest as my car salesman again. More

Great Experience! Joseph was great and kept me in the loop of purchase. Once deal was reached, the finalization was fairly quick and and easy process. I really apprec Joseph was great and kept me in the loop of purchase. Once deal was reached, the finalization was fairly quick and and easy process. I really appreciated the timely communication since I was going to Capitol Chevrolet from out of town. More

Rubén Salazar is a great salesman! Rubén Salazar is a great salesman and made everything work out no matter the situation we were in. Really recommend him to potential car buyers!! Rubén Salazar is a great salesman and made everything work out no matter the situation we were in. Really recommend him to potential car buyers!! More

Very good place to buy a car I was very curious for the chevy cruze, but guess what my first car of my life was a Malibu when I was 21 year old, but when I saw the 2014 Malibu th I was very curious for the chevy cruze, but guess what my first car of my life was a Malibu when I was 21 year old, but when I saw the 2014 Malibu that I just bought, I can't be more blessed,. Thanks Capitol Chevrolet and to Derrick. More

Made buying easy! Definitely recommend coming to buy a vehicle at Capitol Chevrolet. Whether it be new or used that you're looking for, the team there are awesome! Ev Definitely recommend coming to buy a vehicle at Capitol Chevrolet. Whether it be new or used that you're looking for, the team there are awesome! Everyone has great customer service and knowledge you look for in a salesperson without that cold selling attitude that other places have. I was not looking forward to talking, much less sitting down with a salesperson, but Ruben Salazar made it extremely easy and our experience was a good one. He went above and beyond for us and we very much appreciate it! We were able to drive out of there with a truck that we loved thanks to Ruben and his team! These guys out here know their business here! More

Horrible! We bought a used car from Capital Chevrolet in Dec. of last year because a family member recommended them. It was a great experience and Manny really We bought a used car from Capital Chevrolet in Dec. of last year because a family member recommended them. It was a great experience and Manny really took care of us. So naturally when we needed a 2nd used car, he was the only person we called even though we had moved to Manor (not a quick trip when you can't get anyone to return your phone call). However, it appears that our experience last year was the exception and not the norm. This time we were sold a car that within two days started giving us a lot of trouble; check engine light came on, car was stuttering, shaking, and dying. There was a warranty but when my husband called he was given the run around for a few days. Finally, it was taken in for service with the promise that it would only be in for a few days. We struggled as a family to get all of us to school, work, and back home in only one vehicle. We were eventually given a loaner car that was a lifesaver considering the car was in Capital's possession for over 3 weeks! We still had faith in Capital and didn't worry about making the 1st month's payment thinking the car would be in great shape after being "serviced" for so long. Our faith was poorly place since the car was in the EXACT SAME CONDITION AS WHEN IT WAS LEFT! Same problems! By this point we just want to return the car. But we were told b/c the first payment was already made they can only take the car back as a trade towards another vehicle. Alright, we were willing to work that out even though it seems very convenient that they kept the car so long that a payment had to be made so now the car can't be returned. Instead of working with us, Capital has taken this opportunity to try and force us into a more expensive vehicle with a higher monthly payment. We have been trying for almost 3 weeks to get into another vehicle but are only offered vehicles that are not an option for us financially. They expect us to pay more a month b/c they don't have any other inventory but refuse to change that they are valuing the car at less than 1/2 of what they sold it for less than 2 months ago. On top of that, the down payment we put towards the original car "doesn't count" towards anything. We spoke to the manager, Lazarus Marquart, who assured us something would be worked out soon and now our calls aren't being returned. I have left 4 messages for Alex Flores today and although he was in the office, somehow failed to return my calls. I usually don't expect anyone to call me back in just a day but my patience has run out and I have no faith left in Captial. I am sorry we ever went back and that we made so many trips to South Austin just to get someone to acknowledge we were having troubles with the car from the get-go. I am expecting to have to take more time off from work tomorrow to get someone to respond to me. More

My 3rd return to Capital Chevrolet I've purchase my last three vehicles fro Capital Chev and have family members who have also purchase vehicles from Capital. Plan on going back for my I've purchase my last three vehicles fro Capital Chev and have family members who have also purchase vehicles from Capital. Plan on going back for my 4th vehicle. More

New car Rudy Fernandez was an awesome salesman. We will send people his way because he knows how to take care of his customers. Rudy Fernandez was an awesome salesman. We will send people his way because he knows how to take care of his customers. Thank you, Mike & Maricela Cedillo More

Don't give up! My name is Marilyn, and My hopes of getting into a new car were becoming a nightmare. I tried many car lots and always felt I wasn't getting a good d My name is Marilyn, and My hopes of getting into a new car were becoming a nightmare. I tried many car lots and always felt I wasn't getting a good deal for my money, or that I was getting my strings pulled. My luck changed when I was referred to Derrick Evans at Capitol Chevrolet. He was available and ready to met us at our first outreach. Nerves and prior letdowns made us skeptical of our continued search for a new vehicle, but we put that behind usand made our way over. 3hrs after our hand shake with Mr. Evans I was signing papers for my new 2016 Chevy Malibu!!!! I'm completely satisfied with my new purchase and I couldn't have done it with out the help of Derrick; he was very informative and had our best interest in mind throughout the process. With that said I would highly recommend my family, friends, or anyone interested to Capitol Chevrolet for their next car purchase!!! More

Best first time experience!! I called to get info and was attended by Rudy Fernandez. I advise everybody to go to Rudy. We met and talked about what I needed and got the perfect v I called to get info and was attended by Rudy Fernandez. I advise everybody to go to Rudy. We met and talked about what I needed and got the perfect vehicle for my family. I work a lot so Rudy helped me get everything done without having to come into the dealer othaer than to test drive and pick up my vehicle. Thanks Rudy.! More