Capitol Chevrolet

Capitol Chevrolet responded

Thank you for the fantastic review! We appreciate you highlighting two key aspects of our service department: clear communication and a welcoming atmosphere. We strive to ensure our service advisors set expectations and answer any questions you may have throughout your appointment. This transparency helps you feel informed and confident about the service process. A friendly greeting upon arrival sets the tone for a positive experience. We're glad our staff is courteous and makes you feel welcome. Thank you for choosing us! We look forward to seeing you again for your next service appointment.

Capitol Chevrolet responded

Thank you for the positive review! We're thrilled to hear that our customer service met your needs, and that Ernest, along with the entire team, played a part in making your experience a success. We'll be sure to pass on your kind words to Ernest specifically. Recognition for a job well done goes a long way! It's important to us that our customers feel heard and understood. We appreciate you letting us know that your needs were met. Thanks again for choosing us!

Capitol Chevrolet responded

We're thrilled to hear you had an excellent experience with our customer service! Fast response times and accommodating service are what we strive for, and it means a lot that you noticed. We especially appreciate you mentioning how welcoming we were to your family members – creating a comfortable environment for everyone is important to us. Thank you for choosing us, and welcome to the Capitol Chevrolet family!

Capitol Chevrolet responded

¡Nos encanta escuchar que tuvo una excelente experiencia de servicio al cliente! Nuestro equipo se esfuerza por ser atento, amable y respetuoso durante todo el proceso de compra, y nos alegra mucho que lo haya notado. ¡Gracias por elegirnos!

Capitol Chevrolet responded

We're so glad to hear everyone worked together to make your car buying experience a positive one! Our team strives to be prompt, helpful, and collaborative, and it means a lot that you noticed. Thank you for choosing us, and we look forward to serving you again in the future. Welcome to the Capitol Chevrolet family!

Capitol Chevrolet responded

We're delighted to hear your car search was successful at our dealership! It sounds like Ashton did a fantastic job understanding your needs and finding the perfect fit. We appreciate you mentioning their dedication to going above and beyond. A smooth and informative financial process is important too, and we're glad Maricelo took the time to explain everything politely and professionally. Thank you for choosing us, and congratulations on your new car!

Capitol Chevrolet responded

Thank you for your review, Hunter. We sincerely appreciate you taking the time to share your experience, both positive and negative. We're thrilled to hear you had a great experience with Frank in sales and were able to find a vehicle that met your needs. We understand your frustration regarding the service department, specifically with vehicle registration and the time it took. We take this feedback seriously and will use it to improve our communication and efficiency in the future. We apologize for any inconvenience this caused. We'd like to learn more about your experience. If you're comfortable sharing more details, please contact Ka'nisha Villery at Kvillery@capitolchevy.com. She'll be happy to investigate further and ensure your concerns are addressed. Our goal is to provide a positive and efficient experience for every customer, from sales to service to finance. Your feedback helps us identify areas for improvement. Thank you for your understanding.

Capitol Chevrolet responded

Wow, thank you for the fantastic review! It means a lot to us that you consistently have great experiences, from purchasing your new car to our service department. We appreciate you mentioning how quick, easy, and convenient the online scheduling and communication were. At Capitol Chevrolet, we strive to make the entire car buying and service journey as smooth and efficient as possible. We're glad we could deliver that for you.

Capitol Chevrolet responded

Thank you for taking the time to leave a review! We appreciate you mentioning that everyone you encountered was polite and professional – that's an important part of the Capitol Chevrolet experience. We see you haven't had the opportunity to experience our service department yet, but we hope you will when the time comes! Our service team shares the same commitment to courtesy and professionalism as our sales staff. Thank you for choosing Capitol Chevrolet, and we look forward to exceeding your service expectations in the future!

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that the service department was able to accommodate your request on short notice and exceeded your expectations throughout the repair process. At Capitol Chevrolet, we understand that car troubles can be stressful, and we strive to make the service experience as convenient and transparent as possible. We appreciate you mentioning the clear communication and updates you received. Keeping our customers informed is a priority for us. We're glad we could get your car back on the road quickly and efficiently. Thanks again for choosing Capitol Chevrolet!