Capitol Chevrolet

Capitol Chevrolet responded

We're delighted to hear your car search was successful at our dealership! It sounds like Ashton did a fantastic job understanding your needs and finding the perfect fit. We appreciate you mentioning their dedication to going above and beyond. A smooth and informative financial process is important too, and we're glad Maricelo took the time to explain everything politely and professionally. Thank you for choosing us, and congratulations on your new car!

Capitol Chevrolet responded

Thank you for your review, Hunter. We sincerely appreciate you taking the time to share your experience, both positive and negative. We're thrilled to hear you had a great experience with Frank in sales and were able to find a vehicle that met your needs. We understand your frustration regarding the service department, specifically with vehicle registration and the time it took. We take this feedback seriously and will use it to improve our communication and efficiency in the future. We apologize for any inconvenience this caused. We'd like to learn more about your experience. If you're comfortable sharing more details, please contact Ka'nisha Villery at Kvillery@capitolchevy.com. She'll be happy to investigate further and ensure your concerns are addressed. Our goal is to provide a positive and efficient experience for every customer, from sales to service to finance. Your feedback helps us identify areas for improvement. Thank you for your understanding.

Capitol Chevrolet responded

Wow, thank you for the fantastic review! It means a lot to us that you consistently have great experiences, from purchasing your new car to our service department. We appreciate you mentioning how quick, easy, and convenient the online scheduling and communication were. At Capitol Chevrolet, we strive to make the entire car buying and service journey as smooth and efficient as possible. We're glad we could deliver that for you.

Capitol Chevrolet responded

Thank you for taking the time to leave a review! We appreciate you mentioning that everyone you encountered was polite and professional – that's an important part of the Capitol Chevrolet experience. We see you haven't had the opportunity to experience our service department yet, but we hope you will when the time comes! Our service team shares the same commitment to courtesy and professionalism as our sales staff. Thank you for choosing Capitol Chevrolet, and we look forward to exceeding your service expectations in the future!

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that the service department was able to accommodate your request on short notice and exceeded your expectations throughout the repair process. At Capitol Chevrolet, we understand that car troubles can be stressful, and we strive to make the service experience as convenient and transparent as possible. We appreciate you mentioning the clear communication and updates you received. Keeping our customers informed is a priority for us. We're glad we could get your car back on the road quickly and efficiently. Thanks again for choosing Capitol Chevrolet!

Capitol Chevrolet responded

Our pleasure! We love hearing feedback like this – it makes our day! If there's anything else we can do to keep your 'new' car running great, please don't hesitate to let us know. Thank you for choosing us!

Capitol Chevrolet responded

We're delighted to hear you had an exceptional experience! It means a lot to us that you received good treatment at all times, and that our entire team was friendly and helpful. We strive to create a welcoming environment and provide excellent service, so your feedback is truly appreciated. Thank you for choosing us, and we look forward to seeing you again soon!

Capitol Chevrolet responded

Congratulations on your new car! We're so happy to hear that what started as a browsing visit turned into a positive buying experience for you. It's important to us that our customers feel comfortable and welcome, no matter if they're just looking or ready to buy. We're glad our staff wasn't pushy and created a pressure-free atmosphere for you. Thank you for choosing Capitol Chevrolet and for recommending us! We wish you many happy miles in your new car. Please stop by again anytime, for service or just to say hello!

Capitol Chevrolet responded

We're thrilled to hear you had a positive experience with Calvin and the team! We appreciate you taking the time to share your feedback. Calvin is a great asset to our team, and we're happy he could help you find the perfect pre-owned BMW. We're glad you're enjoying your new car! There's nothing better than finding the perfect vehicle. Welcome to the Capitol Chevrolet family! We hope you have many happy miles in your new BMW.

Capitol Chevrolet responded

Thank you so much for your fantastic review! We're thrilled to hear that your recent visit was such a positive experience, especially compared to your last one. We appreciate you taking the time to share your experience, and we sincerely apologize for any shortcomings during your previous visit. We were definitely in a transitional period, and we understand how that might have impacted your service. We're happy to hear you noticed the improvements we've made to both our service and atmosphere. We take customer feedback seriously, and we're constantly striving to provide a better experience. We're particularly thrilled that Cheryl and Adrian made such a positive impression on you. We're lucky to have a friendly, courteous, and professional team, and we'll be sure to pass your compliments on to them! Thank you for restoring your faith in Capitol Chevrolet! We look forward to seeing you again soon.