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Capitol Chevrolet

Austin, TX

4.8
2,339 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,339 reviews

May 10, 2023

My vehicle was taken in in less than 5 minutes, the program took a little long but that's cool. More

by Loucas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Fernandez
May 12, 2023 -

Capitol Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 09, 2023

Great service, from initial arrival until checkout. Busy staff but they did everything professionally with politeness and kindness. Thank you. More

by FrankP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 07, 2023

Becky morales and Rafael ayala were amazing. Helped me out so much, got me a good rate and i was definitely happy with my purchase More

by Matt.lennon23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky morales , Rafael Ayala
May 12, 2023 -

Capitol Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 07, 2023

Wow, after my one star post and explanation I received an Email saying Chapitol Chevy wanted to make it right. This is what I got when I sent their Email back to them for them to maybe get us a spare tire a More

by Lisa Mester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Any manager than wouldn't talk to me., Juan Martinez, Isaiah Hinton
May 12, 2023 -

Capitol Chevrolet responded

Thank you for bringing this to our attention. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.

May 17, 2023 -

Lisa Mester responded

I reached out five days ago and still nobody is responding to my Email.

May 05, 2023

Quick, easy, understanding, informative and available and well inform to answer any and all questions! More

by Martinez.julian56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Gomez
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your five-star review!

May 03, 2023

Kind, friendly, helpful, professional. I was left with a good feeling of being taken care of. More

by Cammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KC Luna as Service Advisor, Karla Rangel
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your five-star review!

May 02, 2023

They automatically charge an extra $5,000 for their pre-owned cars, then they hide the fact. We paid $5,000 on a 19,000 car. That is 28%. We have no floor mats, only one key, but we were promised at More

by Lisa Mester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marty Avelar
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your feedback. We apologize that you were unhappy with our pricing. We strive to provide fair and competitive pricing for all of our customers, and we are sorry to hear that we fell short in your case. We would like to have the opportunity to discuss your concerns and try to make things right. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.

May 17, 2023 -

Lisa Mester responded

This Email was blocked to me. You DON"T strive to provide fair and competitive pricing for all you customers.

April 29, 2023

Really good place to have my vehicle service, service advisor Hector was very helpful, the service was very good I will definitely come back More

by Jcanchola.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Fuente
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your five-star review!

April 27, 2023

I’ll be back! Great service with the best service advisor, Mercedes Simmons. She was knowledgeable, respectful and efficient. More

by jeannieg4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes Simmons is a great employee for you. I’ll be back and will request her. So knowledgeable!
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your five-star review!

April 26, 2023

They texted me all the way thru and give me updates about my car and they asked me if I wanted to do additives and stuff instead of just doing it and charged me later. More

by Abennetttorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette
May 05, 2023 -

Capitol Chevrolet responded

Thank you for your five-star review!

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