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Capitol Chevrolet

Austin, TX

Overview
Reviews
Vehicles
4.7
2,804 Reviews
Capitol Chevrolet is Austin's Original Chevy Dealership. We have been your local family-owned Chevy dealer for nearly 80 years and sell New Chevrolet Cars, Trucks and SUV's, along with a large selection of Used and GM Certified Pre-Owned Vehicles. We are the home of the "Completely Satisfied Customer" and proud to offer GM Certified Service. We service all General Motors vehicles and have one of the largest GM service facilities in Austin. We have one of the best finance departments in town! We work with dozens of lenders that will compete for your business. Our commitment to you is that you will have a great customer service experience when working with the staff, regardless of whether your looking for Sales, Service or Genuine GM Parts. Thank you for making us #1 in Austin, TX.
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6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,804 reviews

April 19, 2024

Will made the process seamless and easy, he makes getting your car worked on a stress free process. More

by Rstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arevalo
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Apr 22, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that Will made your service experience seamless and stress-free. Understanding car repairs can be daunting, and Will's dedication to clear communication is what truly sets him apart. We appreciate you recognizing Will's excellent work! Please let us know if there's anything else we can do for you in the future, and we hope your car is running smoothly!

April 18, 2024

Will was very friendly and knowledgeable. He took care of the tow service, my insurance and kept me informed at all times. I am very happy with the service and how quickly everything was take More

by Charly3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Arevalo
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Apr 19, 2024 -

Capitol Chevrolet responded

Thank you so much for the fantastic review! We're thrilled to hear that Will was friendly, knowledgeable, and went above and beyond to take care of everything for you. It sounds like Will made the entire process smooth and efficient. We appreciate you mentioning that he handled the tow service, your insurance, and kept you informed throughout the process. Excellent communication is important to us, and it sounds like Will exceeded your expectations. We're glad to hear you're happy with the service and speed of resolution. Thanks again for choosing Capitol Chevrolet, and please let us know if there's ever anything else we can do to help!

April 18, 2024

The service seemed fine and car was just in for normal service nothing too big More

by Asedano1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Apr 19, 2024 -

Capitol Chevrolet responded

Thank you for taking the time to leave a review! We're happy to hear that your recent service at our shop went well. Routine maintenance is an important part of keeping your car running smoothly, and we appreciate you trusting us to take care of it.

April 17, 2024

The service advisor explains what is expected during my service appointment and answers any questions . I am immediately greeted upon rival for my appointment by courteous staff. More

by twap14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanna
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Apr 18, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We appreciate you highlighting two key aspects of our service department: clear communication and a welcoming atmosphere. We strive to ensure our service advisors set expectations and answer any questions you may have throughout your appointment. This transparency helps you feel informed and confident about the service process. A friendly greeting upon arrival sets the tone for a positive experience. We're glad our staff is courteous and makes you feel welcome. Thank you for choosing us! We look forward to seeing you again for your next service appointment.

April 17, 2024

Customer service was great,my needs were met. thanks to Ernest cruzeta nd everyone else. More

by rc838470rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernestcruzeta
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Apr 18, 2024 -

Capitol Chevrolet responded

Thank you for the positive review! We're thrilled to hear that our customer service met your needs, and that Ernest, along with the entire team, played a part in making your experience a success. We'll be sure to pass on your kind words to Ernest specifically. Recognition for a job well done goes a long way! It's important to us that our customers feel heard and understood. We appreciate you letting us know that your needs were met. Thanks again for choosing us!

April 17, 2024

Buen servicio y atención al cliente pero siempre se puede mejorar el servicio para la comodidad de los cliente por que suele ser un poco tedioso y la espera es larga More

by Reyna.javier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Bazán
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Apr 18, 2024 -

Capitol Chevrolet responded

¡Gracias por su honesta opinión! Nos alegra que haya encontrado positivos el servicio y la atención al cliente. Nos esforzamos continuamente por mejorar la comodidad de nuestros clientes, y agradecemos que nos informe sobre los tiempos de espera. ¡Gracias por elegirnos!

April 15, 2024

I visited several car dealerships looking for a new car. Ashton went above and beyond finding the right car for me. Maricelo took time explaining in a polite and professional manner the financial process. More

by gramcracker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashton and Maricelo
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Apr 16, 2024 -

Capitol Chevrolet responded

We're delighted to hear your car search was successful at our dealership! It sounds like Ashton did a fantastic job understanding your needs and finding the perfect fit. We appreciate you mentioning their dedication to going above and beyond. A smooth and informative financial process is important too, and we're glad Maricelo took the time to explain everything politely and professionally. Thank you for choosing us, and congratulations on your new car!

April 15, 2024

Yes everybody was cooperate promptly to help buying the car everybody helped right thank you very much for what you did to word of your customer thank you More

by nadeemkilani54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Bazan
Print
Apr 16, 2024 -

Capitol Chevrolet responded

We're so glad to hear everyone worked together to make your car buying experience a positive one! Our team strives to be prompt, helpful, and collaborative, and it means a lot that you noticed. Thank you for choosing us, and we look forward to serving you again in the future. Welcome to the Capitol Chevrolet family!

April 15, 2024

Excelente servicio al cliente muy atentos amables respetuosos durante el tiempo que estuvimos en el proceso de mi compra More

by José A. Nieves
Recommend Dealer
Yes
Employees Worked With
Hector Paredes y Marco Ayala
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Apr 16, 2024 -

Capitol Chevrolet responded

¡Nos encanta escuchar que tuvo una excelente experiencia de servicio al cliente! Nuestro equipo se esfuerza por ser atento, amable y respetuoso durante todo el proceso de compra, y nos alegra mucho que lo haya notado. ¡Gracias por elegirnos!

April 15, 2024

Excellent customer service with fast response time and accommodating family members who were with me at the time of purchase More

by MandaE79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Navarro
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Apr 16, 2024 -

Capitol Chevrolet responded

We're thrilled to hear you had an excellent experience with our customer service! Fast response times and accommodating service are what we strive for, and it means a lot that you noticed. We especially appreciate you mentioning how welcoming we were to your family members – creating a comfortable environment for everyone is important to us. Thank you for choosing us, and welcome to the Capitol Chevrolet family!

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