Capitol Chrysler Dodge Jeep RAM

DO NOT, I Repeat DO NOT go to Capitol Chrysler Dodge Jeep RAM in Willimantic, CT! What an absolutely TERRIBLE experience. The only smooth part was the actual purchase. My Agent was great and accommodat RAM in Willimantic, CT! What an absolutely TERRIBLE experience. The only smooth part was the actual purchase. My Agent was great and accommodating. However within days of pulling off their lot there has been nothing but issues. The A/C doesn’t work, they never did an Inspection, the car jumps when you put it into reverse and one of the speakers is blown. Called and spoke to Service, they said “That’s not up to us, you need to talk to the manager Al.” Talked to Al and he says “Cars have issues, this isn’t my responsibility. Fix it if you want, or don’t, doesn’t affect me either way. But we’re not covering it.” What kind of customer service is that!? I’m mind blown. Was planning to buy my daughter her 1st car in a year, bet your xxx it won’t be here! More

I brought my new Jeep Grand Cherokee in for its first oil change since purchasing it at Capital, and the service was excellent! The team was absolutely amazing—friendly, professional, and made the whole expe change since purchasing it at Capital, and the service was excellent! The team was absolutely amazing—friendly, professional, and made the whole experience easy and enjoyable. More

Staff is amazing, simple and smooth process! Jaime LeBron and Gary Bennett are great there. Jaime LeBron and Gary Bennett are great there. More

I had my Jeep serviced here. Job came in at less than what they estimated. Service reps were very professional my first time at this dealer I will go back. Job came in at less than what they estimated. Service reps were very professional my first time at this dealer I will go back. More

It stinks that 0 stars is not an option. I was going to trade and purchase a car here. We came to a very clear agreement and they told me how much my payment would be and all of my purchase I was going to trade and purchase a car here. We came to a very clear agreement and they told me how much my payment would be and all of my purchase details. Magically the day I’m supposed to go to the dealership, they can’t make the deal happen. I was under the impression (because I have an email that says so) that the dealer secured me a loan. They sent me an email with payment details for my trade-in and asked for my down payment NOW! Less then 4 hours before going to the dealer they back tracked on all of their words! Mind blowing to me that they can promise you a deal and not follow through! I don’t even know how that is possible honestly. Car prices are kind of high anyways but I loved the car they had. Very sad I couldn’t buy it after we came to an agreement. Pushy sales people as all they care about is getting you to the dealership clearly for no reason! They claim they do nothing wrong but lying is what is wrong here! You can also contact people in multiple ways. If you cannot reach me because I’m at work, leave a voicemail! More

Extremely respectful and willing to help. I’m happy I went there. I will definitely go back. I’m happy I went there. I will definitely go back. More

The service was amazing and very straight forward and was welcoming. Jason and Andy were very nice. Please go see them. welcoming. Jason and Andy were very nice. Please go see them. More

I love it here . They’re very nice & the prices are reasonable . I’ll be back They’re very nice & the prices are reasonable . I’ll be back More

I recently had the pleasure of purchasing a vehicle from Capitol, and I cannot speak highly enough of my experience. From the moment I walked through the doors, I was greeted with warmth and professionalism Capitol, and I cannot speak highly enough of my experience. From the moment I walked through the doors, I was greeted with warmth and professionalism by the entire staff. They were efficient, pleasant and all around great in all aspects of the buying experiences. More

We were looking for months for the perfect vehicle and came across a beautiful Volvo. Jimmy offered it to us to test out for the weekend and we decided to buy it. I was not comfortable with the salesman came across a beautiful Volvo. Jimmy offered it to us to test out for the weekend and we decided to buy it. I was not comfortable with the salesmanship of Jimmy, but we kept going with the purchase. When it came time for paperwork to be signed, we learned that there was only one key fob which again, was not ideal. Jimmy brushed it off like it was no big deal and maybe they could help with a second fob. Turns out, nope they could not. We called Volvo and we were told it would cost us $700 for a second fob. This is something that is absolutely necessary for starting the car remotely, so we really need it. We called the manager to explain that we were going to be out the $700 after spending a huge amount with them, and we got "sorry, nothing we can do here." I wish we would have gone directly to Volvo first because I really am not happy with Capitol. Also, the detailing job they did was pretty crappy and they left candy and sticky stuff all over the back center console. We put our own gas in it when we tested it out and that's what we were left with when we picked it up. Like, really Capitol??? More