Capitol City Honda

On 11/21/25, Friday, 830PM PST, my vehicle experienced a catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I arrived, I let a sales advisor know I'll need a loaner as my vehicle is completely un-drivable. The advisor talks with the service manager (Derek Gustafson) and says they can't accommodate a loaner for me and I won't be able to give me a loaner until Monday. He was giving ridiculous reasons like "if you had made an appointment, we could accommodate a loaner on the weekend". How do I make an appointment for a catastrophic engine failure? This is new vehicle (2024, less than 20k miles), that should not be having any failures like this. Providing alternative transportation when the vehicle requires repairs is part of the warranty, so they were essentially refusing to uphold their contractural agreement. I had to argue with this guy for 15 minutes before asking to speak directly to the service manager. Suddenly, he was able to get me a loaner. While filling out the paperwork for the loaner, the sales manager (Jeff Lohr) comes in and asks me about what happened with the car. I explain that I was driving and the check engine light came on and the engine started shuddering. He then he implies that this could be cause by "bad fuel" I put in the car and that if that's the case, it won't be covered under the warranty. Let's remember, this guy is a sales manager, not a mechanic, and no one has even looked at my vehicle yet or scanned the codes it was throwing. The audacity of this guy to suggest that a brand new vehicle malfunctioning was anyone's fault but Honda is mind-blowing to me. I will add that I had just recently had the car serviced two weeks prior at this exact location. This Honda dealer is the only dealer I've come across that won't do the standard, included maintenance on the car unless the Maintenance MInder light is on. Personally I do the maintenance every 6 months as 6 months has always been the standard and I haven't had any other issues with other Honda dealers in this regard. (I've been to 3 other Honda dealers in the PNW). This dealer ALWAYS gives me a hard time and says they're not going to do it unless the oil life is at 15%. Today, 2 week later, I just got my car back after being repaired for a major engine failure in which they had to replace the entire engine assembly on warranty. The ONLY person at this dealership who is not a complete jerk is Cody, my technician. He was so patient and answered all my questions about this major repair and never once talked down to me. Aside from Cody, everyone else at this dealership is so rude. I cannot believe how absolutely terrible the customer service is here. It has completely turned me off of ever buying a Honda in the future. Save yourself a major headache and go to the Tacoma dealership. I've had a much better experience there. More

Darren Berschauer and his team are absolute professionals. Thank you so much for all your help! professionals. Thank you so much for all your help! More

I purchased a vehicle that had some issues they did not know about but they are trying to make it right. know about but they are trying to make it right. More

No pressure sales. Abe and talen were Very patient with us even stayed a hour after closing. Talen even helped buff our car. Lol. Would highly recommend if u want no ha Abe and talen were Very patient with us even stayed a hour after closing. Talen even helped buff our car. Lol. Would highly recommend if u want no hassle. More

Derek is our go-to tech at Capitol City Honda. Professional and friendly service, clear explanations, timely responses. We're very happy with our experience here, and our car drives great! Professional and friendly service, clear explanations, timely responses. We're very happy with our experience here, and our car drives great! More

They are informative and always are polite and I feel like a valued customer. I appreciate the progress reports when I am waiting for the work to be completed on my vehicle. like a valued customer. I appreciate the progress reports when I am waiting for the work to be completed on my vehicle. More

The staff members were totally professional from start to finish. I received excellent shuttle service and the explanation of my services was clear and precise. finish. I received excellent shuttle service and the explanation of my services was clear and precise. More

Great service and staff. No complaints about the service we get and in and out in a reasonable amount of time. No complaints about the service we get and in and out in a reasonable amount of time. More