Capitol City Honda

Warning, please read before going to this dealer. My husband and I bought a brand new Honda Odyssey in the fall of 2025. We paid cash for our vehicle and this was the first time we have ever been abl My husband and I bought a brand new Honda Odyssey in the fall of 2025. We paid cash for our vehicle and this was the first time we have ever been able to do that. After about a month of driving the vehicle, we noticed it was running rough and not shifting smoothly. My husband has worked on cars his whole life so of course he checks all the things you should check and notices oil leaking from the engine. We immediately took it back to Honda, and rightfully so we were pretty upset about the fact that we had a brand new vehicle only about a month in and it was already leaking oil. We were hoping that Honda could resolve it, they insisted that they attempt to fix it. They put an entire brand new motor in a brand new vehicle. After the brand new engine, it continued to run rough, it redlined me on the freeway with the transmission not shifting down, and then we noticed oil on our garage floor once again. We took it back into Capitol City Honda and they said that they "did not find a leak." We brought it home, my husband inspected it and once again there was oil under the car and on our garage floor. My husband at this point was very upset and at this point Capital City Honda basically just didn't want to deal with us anymore so they told him to never come back. My husband elevated the situation and sent in a request to have the oil changed as we are supposed to be going on a road trip this summer. He was told to take it to interstate Honda (as Capitol City told him to never come back). My husband went to interstate Honda and was met with the regional manager, Louise. The regional manager, Louise stated that there was "seepage of oil", what is the difference between seepage and leakage? My husband called him out on this and said so it's leaking oil, instantly the regional manager got visibly upset with him turn to his underwriter and stated to not document any report of the seepage or leak. He falsified our service report document. He lied on a document and literally said it right in front of my husband's face. The regional manager then went on to say "never come back to any of MY dealerships." Unfortunately, now my husband and I are left without our money and we have a brand new Honda vehicle that is still leaking oil and runs extremely rough. To say that we are upset would be an understatement. This has taken time away from our family, it has caused so much stress, we have been back and forth with the dealership,managers, regional, corporate etc. This should have never happened and Honda should have made this right from the very beginning as we had a brand new vehicle leaking oil. We are honestly taken back by the lack of honesty, integrity and poor business of this dealership. My husband and I just feel for the people out there who don't know much about mechanical issues and who would just probably let this go and then would end up in a year with a blown up motor or something. Again, I write this as my husband and I are honest people, we try to do the right thing in all aspects of our lives and I just would never want this happening to anyone. More

AJ Medina and John Blanco were very professional, efficient, and transparent throughout the process. Really appreciate the support and honesty I experienced. Thanks, gents! efficient, and transparent throughout the process. Really appreciate the support and honesty I experienced. Thanks, gents! More

We had an excellent experience working with Marcus Jones. Marcus found the perfect new CRV Hybrid for us with all the bells and whistles.....and the color we wanted. I highly recommend Capital City Honda and Marcus found the perfect new CRV Hybrid for us with all the bells and whistles.....and the color we wanted. I highly recommend Capital City Honda and salesperson, Marcus Jones. More

On 11/21/25, Friday, 830PM PST, my vehicle experienced a catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I arrived, I let a sales advisor know I'll need a loaner as my vehicle is completely un-drivable. The advisor talks with the service manager (Derek Gustafson) and says they can't accommodate a loaner for me and I won't be able to give me a loaner until Monday. He was giving ridiculous reasons like "if you had made an appointment, we could accommodate a loaner on the weekend". How do I make an appointment for a catastrophic engine failure? This is new vehicle (2024, less than 20k miles), that should not be having any failures like this. Providing alternative transportation when the vehicle requires repairs is part of the warranty, so they were essentially refusing to uphold their contractural agreement. I had to argue with this guy for 15 minutes before asking to speak directly to the service manager. Suddenly, he was able to get me a loaner. While filling out the paperwork for the loaner, the sales manager (Jeff Lohr) comes in and asks me about what happened with the car. I explain that I was driving and the check engine light came on and the engine started shuddering. He then he implies that this could be cause by "bad fuel" I put in the car and that if that's the case, it won't be covered under the warranty. Let's remember, this guy is a sales manager, not a mechanic, and no one has even looked at my vehicle yet or scanned the codes it was throwing. The audacity of this guy to suggest that a brand new vehicle malfunctioning was anyone's fault but Honda is mind-blowing to me. I will add that I had just recently had the car serviced two weeks prior at this exact location. This Honda dealer is the only dealer I've come across that won't do the standard, included maintenance on the car unless the Maintenance MInder light is on. Personally I do the maintenance every 6 months as 6 months has always been the standard and I haven't had any other issues with other Honda dealers in this regard. (I've been to 3 other Honda dealers in the PNW). This dealer ALWAYS gives me a hard time and says they're not going to do it unless the oil life is at 15%. Today, 2 week later, I just got my car back after being repaired for a major engine failure in which they had to replace the entire engine assembly on warranty. The ONLY person at this dealership who is not a complete jerk is Cody, my technician. He was so patient and answered all my questions about this major repair and never once talked down to me. Aside from Cody, everyone else at this dealership is so rude. I cannot believe how absolutely terrible the customer service is here. It has completely turned me off of ever buying a Honda in the future. Save yourself a major headache and go to the Tacoma dealership. I've had a much better experience there. More

Darren Berschauer and his team are absolute professionals. Thank you so much for all your help! professionals. Thank you so much for all your help! More

I purchased a vehicle that had some issues they did not know about but they are trying to make it right. know about but they are trying to make it right. More

No pressure sales. Abe and talen were Very patient with us even stayed a hour after closing. Talen even helped buff our car. Lol. Would highly recommend if u want no ha Abe and talen were Very patient with us even stayed a hour after closing. Talen even helped buff our car. Lol. Would highly recommend if u want no hassle. More

Derek is our go-to tech at Capitol City Honda. Professional and friendly service, clear explanations, timely responses. We're very happy with our experience here, and our car drives great! Professional and friendly service, clear explanations, timely responses. We're very happy with our experience here, and our car drives great! More