Capitol City Honda

Maintenance Timely phone calls with updates as to what was wrong, what needed to be done, cost, and completion of the service. Work done as expected. Timely phone calls with updates as to what was wrong, what needed to be done, cost, and completion of the service. Work done as expected. More

Very quick and I was kept informed with each step. Jeff C was very encouraging and friendly. I wasn't very optimistic in the beginning but he was reassuring and kept me updated on the entire process. Jeff C was very encouraging and friendly. I wasn't very optimistic in the beginning but he was reassuring and kept me updated on the entire process. I was driving away with my new Honda h-rv in 2 hours. Thank you Jeff, I will definitely refer my friends to you. More

young, inexperienced staff I went in to get my car inspected -- she immediately signed me up for the 'free' inspection. Donny said he had't looked at the brakes, which is one of I went in to get my car inspected -- she immediately signed me up for the 'free' inspection. Donny said he had't looked at the brakes, which is one of the things I wanted. Also, there is a power steering leak, but they didn't check for that either. He said the car was in great condition. The staff were all young and happy, I liked that, but very inexperienced, and they didn't ask me what I really wanted. Oh -- the Parts guys were fabulous, though! Fun, thorough, very helpful. But I won't take my Honda there to get fixed. More

Dishonest My engine light was on. Paid$100 for diagnosis. Told I had wiring damage due to rodents. Quoted me $1600 . My husband said no way. Took it home to my My engine light was on. Paid$100 for diagnosis. Told I had wiring damage due to rodents. Quoted me $1600 . My husband said no way. Took it home to my local mechanic. He had the wire fixed in half an hour and charged me $30. My car runs perfectly. More

Dishonest, Unprofessional Service Employees Dishonest employees, terrible customer service. I scheduled an appointment for an oil change and routine service. I scheduled an appointment to sav Dishonest employees, terrible customer service. I scheduled an appointment for an oil change and routine service. I scheduled an appointment to save time and cut down on wait time. I was told it would take two hours. I came back after two hours and was told that the car was almost done and that we were waiting only for the paperwork to be completed. I heard this excuse twice during an hour. I overheard another employee admit that two service techs had called in sick, and that was why there were delays. The employee helping me though never admitted that. Instead he lied about the reason for the delay and the amount of time it would take. If he had been honest, I would have rescheduled or done something else instead of waiting FOUR HOURS for something that should have been two hours. Dishonesty and inefficiency, and incredibly poor professionalism. I will never do business with Capitol City Honda again and you shouldn't spend your hard-earned money here either. More

Sales Had a great experience!! Purchased a 2013 Honda Pilot and was very please with or sales person "Buddha". I would recommend our sales guy to anyone int Had a great experience!! Purchased a 2013 Honda Pilot and was very please with or sales person "Buddha". I would recommend our sales guy to anyone interested in purchasing a vehicle. More

Liars and cheats I went to this dealership to purchase a used car. The sales person (James) seemed nice enough, until there were problems less that 2 weeks later. They I went to this dealership to purchase a used car. The sales person (James) seemed nice enough, until there were problems less that 2 weeks later. They refused to honor their word. The finance guy (Terry) was extremely rude, and confrontational. I would strongly caution anyone who wishes to buy from them. I am displeased with both my car and my service. More

Theft by Salesman Warning! The salespeople stole from my car. First off, I was in a heated negotiation with the sales guy. One of his partner then ask to move my car an Warning! The salespeople stole from my car. First off, I was in a heated negotiation with the sales guy. One of his partner then ask to move my car and said that he would conveniently move my car if I gave him my keys. I reluctantly agree but continued to negotiate for the new car. That partner of his doesn't come back for another hour. I grew concerned because I had some cash in the car in case I needed to stop by the bank to deposit the money for a down-payment on the car I was hoping to get. Surprise, surprise, I find some of my money missing when I went to go check on my car. I complained to the sales manager to no avail. He didn't take all of my money but a couple of hundreds were missing. Lesson learned. Don't trust any of the employees at this dealership. They're thieves. More

Deceitful Sales Manager I would give them a zero star if I could. I should have paid attention to the poor reviews on this crooked dealership. I had been in contact with thei I would give them a zero star if I could. I should have paid attention to the poor reviews on this crooked dealership. I had been in contact with their sales manager about the Accord that particularly wanted. After a few weeks of back and forth with him, we finally came to an agreement. So I drive the 50 miles down to finalize the contract. However, as we're close to finishing up, he pulled a switch and bait on me by trying to include extra features that I never wanted in the first place. I was glad I double checked the paperwork before signing the contract. These people are deceitful. DO NOT DO BUSINESS HERE! More

Stay Away : I Was Overcharged I went in for a routine maintenance on my Honda fit. They offered what was supposedly a free car wash. At first I was suspicious but accepted their of I went in for a routine maintenance on my Honda fit. They offered what was supposedly a free car wash. At first I was suspicious but accepted their offer. Upon checking my car, they claimed that I needed a $1000 worth of maintenance. When I chose not to go through with those fixes, they then said that the car wash wasn't free and tried to add it onto my bill. Don't bother going inside the dealership. The people here are crooks. More