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Capitol Ford
San Jose, CA
214 Reviews
Discover why drivers across Northern California choose Capitol Ford — a proud member of DGDG. Exceptional selection, transparent pricing, and a team that’s here to make every visit easy, fun, and stress-free. Be Happy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 214 reviews
Verified Customer
February 09, 2026
The service itself was okay but the advisor did not tell me up front about a credit card fee and I told him multiple times to please wash my car and yet when I picked it up he was still asking if I wanted i me up front about a credit card fee and I told him multiple times to please wash my car and yet when I picked it up he was still asking if I wanted it washed. I then had to wait another 10 minutes for them to wash it when it could have been done already. I also received a text to provide feedback to someone's email address if I was less than satisfied so I did and 2+ weeks later I have had zero response or follow up. I would rather take my car elsewhere for service where they understand what customer service means. More
by K_RUSS23
Employees Worked With
Tony
February 09, 2026
Eldin replaced a piece on my rear bumper that was damaged, I was not able to drop the truck off and they sent a team member to get the truck from my home. I am very impressed with the customer servic damaged, I was not able to drop the truck off and they sent a team member to get the truck from my home. I am very impressed with the customer service. Thank You Very Much More
by DON95
Employees Worked With
Eldin
February 08, 2026
The guys were so helpful and helped me throughout the process. I love how Dale sat with me in the car and showed me how all the gadgets worked. process. I love how Dale sat with me in the car and showed me how all the gadgets worked. More
by JULIE.STEPHENS
Employees Worked With
Dale, and I don't remember
February 06, 2026
Great service advisor. but techs can’t find / fix problems. Problem keeps coming back one / two months later. Vehicle is with dealer for one to two weeks. but techs can’t find / fix problems. Problem keeps coming back one / two months later. Vehicle is with dealer for one to two weeks. More
by SPRINGERTHOMAS
Employees Worked With
Sam
