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Capitol Ford

2.0

5 Lifetime Reviews

919 Capitol Expressway Auto Mall, San Jose, California 95136 Directions
Sales: (877) 885-0079

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5 Reviews of Capitol Ford

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December 11, 2018

"This time had awesome service"

- Terrybrewster

This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he said there were no appointments first thing in the morning until Thursday..ok..then give me that one please as I had explained my work situation. Manny then worked it out so I could have an appointment first thing the next morning to get me in and out as quick as possible. I checked in at 7:30 and was on my way home by 8:30..I was completely taken care of quickly and with courtesy. I want to personally thank Manny and I hope this review is read by his management. I totally appreciated the way he went out of his way to help me and keep me a satisfied customer. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Manny Serrano
December 08, 2018

"2013 Ford Focus"

- Kendo

I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles to Capitol Ford of Santa Fe!!! I had my car towed from 3 miles away and they charged me $150 bucks. It was the only vehicle I had and was living out of a motel. The service personnel are rude and unprofessional. It took them two weeks to look at my vehicle and when they finally did they said they couldn’t complete a diagnostic on my car unless I bought a new battery from them. So after $160 battery and another two weeks we finally got back in touch and the Service person was very rude and claimed he tried to get a hold of us. I tried contacting them everyday and was disconnected during the call. They told me my engine was bad and I needed to pay $2000 labor and $5000 for a new engine. The next thing I know I received 4 or 5 calls from the sales department asking me to buy a new car. I spent $500 for a car that don’t run and to top it off they told me to get the car immediately or they were going to have it crushed and taken off their property. If I was the owner I would fire the whole service department. I’ve contacted the Better Business Bureau and the New Mexico Attorney General. This kind of business is unacceptable!

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Recommend Dealer
No
Employees Worked With
Mostly Chris but the whole service team
November 10, 2018

"Used vehicles should be inspected "

- Virgie

You should trust that the vehicles are inspected before leaving the lot. The inconvenience of having to return because the engine light is on is an inconvenience for customers after driving the vehicle for only a week. I'm concerned, what did I buy, what kind of issues am I looking at in the future?

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Recommend Dealer
No
Employees Worked With
Chris
August 04, 2017

"Horrible service!"

- Raiderz1!

Do not deal with these jokers they will take forever servicing your car. They are crooks and do not know the meaning of customer service be warned!

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Recommend Dealer
No
Employees Worked With
Zaki,Ron
Aug 08, 2017 -

Capitol Ford responded

We are sorry to see that you didn't have a great experience with us. Please send your contact info to socialmedia@dgdg.com so that our GM can reach out to you directly. Thank you!

March 29, 2017

"Bad Service department"

- jtran58

Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 miles service) Capitol Form claim that my engine will blow head gasket. Zaki at the service department quote me over $10,000 for replace engine (Outragious). I think they work on dealer cash incentives. Want to take my truck for 2 more estimates and opinion=NO. Meeting with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and revised price to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), Total price to replace the engine was $7300 out of the door included replace new engine, new fuel injector, transfer new sparkplug and coil/booster to the new engine. Scott the general manager sign the writen estimate with the price. Director Ivan agreed with Scott. Ford Customer Reltion won't even help, advice any thing about the issued with their 5,7 Engine. Even they know there is many flaw in the design and problems One week later. I got a call from Zaki the service advisor state that the truck need new set of hoose (5) and a accelerator sensor, will cost me almost $8000. Amazing. I respond back said , I just do not have that kind of moneys to give away. He work it down to about $7520.96 Next day, coming pick it my truck, after sat down and red the invoice. This dealer charge me $90.39 for one fuel injector. And did not even replace all fuel injector as per Scott (general manager) promissised on previous meeting. Worst Ivan the director was in the meeting, totally agreed with Scott on the the repair. Turn around when I was ask about why fuel injector did not replace, He blame: that is not part of new engine. Scott the General Manager is no where to be seen. THS SERVICE department is "CROOK", Not hornest. If you ask them something making sure everything is put in writing. And they also take in the car, Charge left and right and Hold the car/truck as hostage till you pay for what they want. Oh, also while my truck was in the shop. A sale person (Cody) contact me ask me to trade in my truck for a new truck. He gave the trade in value for my truck =$2000. My truck worth to them just $2000. and their service department charge me $7520.96.... OMG. Horroble I should take my truck to Ford store in Morgan Hill for better price and service THIS DEALER IS AMAZING. NOT HONNEST, CROOKED I am contact NBC. Investigate team to let them know this dealer problems and pratice. I am also Contact: Consumer Affair, Burea of Automotive, California Attorney general, Better business bureau To let all know of this Capitol Ford dealer BE AWARE OF THIS DEALER

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Recommend Dealer
No
Employees Worked With
Zaki= Service advisor. Scott Petitt= Genaral manager, Ivan= Service director
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