Capitol Ford

Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealersh Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealership to honor their "Trusted, worry free, ford certified" Claim. Well, since the fix, there have been issues with the service and support; poor job fixing it, and it is messy. I have been trying to communicate for over a month, and management does not return my communications. A few days ago, I found that the front INSIDE of the car also leaked water into the cabin. Again, no help from FORD, DGDG, or the services department. At this moment, I am looking to send the car back. Regretting i purchased a ford for the first time. Ford, if you read this. Worry-free; Ford Certified is a MISCLASSIFICATION! More

Absolutely terrible customer service, and even worse service by the technicians doing the repairs (over and over again without resolution). service by the technicians doing the repairs (over and over again without resolution). More

Beware of Terrible Customer Service at Capitol Ford I recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. My interaction with this establishment was nothing short of a nightmare, and I am left with no choice but to sever all ties with them. The pinnacle of my dissatisfaction was the encounter with the General Sales Manager, Stephen Minchell. His condescension and lack of professionalism were appalling. It was clear that customer service is not a priority for him, and his attitude left me questioning why he holds such a significant position within the organization. One would expect a manager to embody the values of the dealership and set a positive example, but unfortunately, this was not the case. This incident was not an isolated one; rather, it reflects a broader pattern of incompetence and negligence throughout the entire dealership. From top to bottom, I encountered a multitude of issues that have left me thoroughly disillusioned. It is disheartening to witness such a lack of commitment to customer satisfaction. Considering the plethora of alternatives available, I see no reason to subject myself to the subpar treatment and service offered by Capitol Ford. They have unequivocally lost my business, and I am determined to ensure others are spared from the frustration and disappointment that I experienced. In conclusion, if you value your time, money, and sanity, I strongly advise against patronizing Capitol Ford. There are countless other dealerships that prioritize customer satisfaction and professionalism, making them far more deserving of your business. Save yourself the headache and steer clear of this woefully inadequate establishment. More

Loved working with this dealership! They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but alwa They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but always came through. They even made a long delivery to my doorstep! More

The lack of effort on behalf of the Capitol sales team is a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell. a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell. More

He was friendly and answered all the questions that I had for him and helpful for him and helpful More

RUN FAR from this joke of a dealership. They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVT They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVTH TIME. Just picked it up and supposedly all issues were fixed....WRONG!!!!! I literally didn't even drive off before what I brought it in for failed to launch. RUN THE xxxx AWAY from this dealership. More

They sold me a 2017 Ford Fusion 26k- 33k miles 1st year was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a month on one recall repair. They didn't completely cover the rental car I had to pay out of pocket or go without a car. October 2022, the transmission completely went out and told me it was out of warranty for mileage. They gave me a 10k quote for a new transmission knowing I still owe 10k on the car as well as Not relizing that in 2021 they had already given me a 7k quote for the same work when my car was still in warranty when Ihad the battery replaced. I will be requesting all documentation of work for this car and getting a lemon law lawyer. Dont waste your money with these crooks. Corporate won't help either. Lawyer is the only way to end the xxxx this company has put me through the last year and a half. More

Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repair She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repairs. on a few services that I have had performed at the dealership. I had not been a dealership service oriented customer in the past. But, the quality service that they have offered me has made me a believer in taking your vehicle to the dealership for service. They have been fair with their pricing and quick on their turn around on getting the jobs completed. I highly recommend Capitol Ford Service for any automotive repair that you need. They will get it done and done right, with a friendly attitude included. This review is from the heart and truthful. More

Went to Capitol Ford on Sunday Work with Cody Elemen to get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the go get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the got me a great rate and i was driving my new Ranger home by 2 pm ,It was stress free no hiccups at all More