Capitol Ford

My experience with Zaki Mubashi was absolutely excellent. He made sure the car was quickly diagnosed, the parts ordered promptly, and fixed as soon as they arrived. The service he provided was top-notch He made sure the car was quickly diagnosed, the parts ordered promptly, and fixed as soon as they arrived. The service he provided was top-notch and ensured I would be back in the future. More

Andrew was a great sales person. Manager Steve stepped up.to correct the finance person rude interaction. Great sales team! Manager Steve stepped up.to correct the finance person rude interaction. Great sales team! More

Steve was extremely helpful and knowledgeable, provided excellent customer service, and went above and beyond excellent customer service, and went above and beyond More

We’ve been looking on and off for a SUV (RAV4 or RDX) for about a year. On Thursday I got on auto trader and the first car that popped up was an RDX (just listed) at Capital Ford. We contacted on line and about a year. On Thursday I got on auto trader and the first car that popped up was an RDX (just listed) at Capital Ford. We contacted on line and Edgar and I set up an appointment for Friday morning. We drove up from Gilroy on Friday and met up with Edgar at 10:45. He was very pleasant, knowledgeably, and made us feel right at home. We drove car, it met our musts and wants, and we made An offer which was accepted all within about an hour (~11:45). I offered to go get a check at my credit union but was told to hold off since we were in line to finalize deal required documentation. Car also needed to be detailed. So we hung out through lunch and waited till around 1:30 and we were introduced to Wally. This is when things went sideways. Immediately he brought up the fact that car had lots of miles and wanted to know about all other vehicles. Bottom line he wanted us to buy a maintenance contract which we declined. We started signing and he kept incessantly bringing this up and insulting our intelligence. He also left our prison cell a couple of times for God knows what to further prolong the agony. Finally I was given a parole to go get the check at my credit union. I got check and Edgar gave it to the appropriate personnel and deal was sealed. Signed papers are to be delivered via email (as of Saturday morning no papers). Our car had completed the detailing and was ready to go to its new home. Time is around 2:45, total elapsed time 4 hours. In summary Edgar gets A+, detailing A, Wally gets a D. Wally gets a B for documentation meaning and explanation (somewhat rushed), F for not knowing when to move on when you say NO. I realize that’s his job to try and sell this maintenance policy but we felt belittled and our intelligence insulted. Advise toning it down some. More

Everyone at Capitol Ford was knowledgeable, patient and very helpful during the car buying experience. I highly recommend salesperson Samantha Murray. very helpful during the car buying experience. I highly recommend salesperson Samantha Murray. More

I gave them another chance. They miss diagnosing a bad fuel injector. They also charged me for a diesel performance oil change. My truck is a gas truck.they got it right this ti They miss diagnosing a bad fuel injector. They also charged me for a diesel performance oil change. My truck is a gas truck.they got it right this time. Very professional More

Disappointed with the service, 2nd visit with this dealer to get the issue resolved. The car was with them for over 30 days without one word of communication to me about status of my car. Then when I picke to get the issue resolved. The car was with them for over 30 days without one word of communication to me about status of my car. Then when I picked it up my windshield was broken and some sensor, so I had to bring it back 2 times to get those things fixed. Also just disappointed that it's clearly warranty work but they will never say that so I have to wait to get a rental car meaning I need to find a ride to rental car place days after drop off. More

Cruz helped us get our new truck with 0 problems , highly reccomend capitol ford for smooth and easy purchases!! reccomend capitol ford for smooth and easy purchases!! More

Frank was awesome. He stayed in communication with me and I received great service from all the staff at Capital Ford. He stayed in communication with me and I received great service from all the staff at Capital Ford. More

They went above and beyond to make sure i was happy with my brand new truck! my brand new truck! More