Capitol Ford

They got my truck out ahead of the promised time for me that is great it’s my work truck that is great it’s my work truck More

Marco and his mechanic went above and beyond our expectations! We have purchased three cars at Capital Ford over the last two decades, and they have always taken care of us! Specifically Marco and h expectations! We have purchased three cars at Capital Ford over the last two decades, and they have always taken care of us! Specifically Marco and his team over the last five years since we have purchased our explorer ST and our sons bronco. Thanks again, the Clelands, recent job dates November 7-12 for reference of mechanic’s name. More

good service and amazing staff, Marco is very helpful and knowledgeable about my cars need knowledgeable about my cars need More

Very poor service! ! Customer unfriendly policies! Just waste of time. For recalls they don't even offer a ride ! Customer unfriendly policies! Just waste of time. For recalls they don't even offer a ride More

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (o purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment. More

Took our 2022 Ranger for basic service. Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welco Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welcomes you. You’re on your own when it’s time to pick up vehicle. Who are you hiring? No wonder everyone is buying Toyota or Honda. More

I dropped my truck off for recall service 5 days ago. I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an u I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an update, and either nobody answers in the service center, or I get transferred to a technician who doesn’t answer or return voicemails. Definitely take your business literally anywhere else. More

All I took it in was for oil change, he tried to sell me $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running b $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running bad he said he took the tune off it which it was only factory tuned anyways. Thesse people are con artist this dealer stay away More

Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealersh Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealership to honor their "Trusted, worry free, ford certified" Claim. Well, since the fix, there have been issues with the service and support; poor job fixing it, and it is messy. I have been trying to communicate for over a month, and management does not return my communications. A few days ago, I found that the front INSIDE of the car also leaked water into the cabin. Again, no help from FORD, DGDG, or the services department. At this moment, I am looking to send the car back. Regretting i purchased a ford for the first time. Ford, if you read this. Worry-free; Ford Certified is a MISCLASSIFICATION! More

Absolutely terrible customer service, and even worse service by the technicians doing the repairs (over and over again without resolution). service by the technicians doing the repairs (over and over again without resolution). More